Intake Coordinator

2 weeks ago

Miami, United States Overtown Youth Center Inc Full time
Purpose of Position

The Intake Coordinator/Receptionist for the OYC Miami Family Resource Center Inspires , Empowers and Enriches the lives of youth, adults, and families. This role will involve providing high-quality customer service and engagement for individuals and families seeking services at OYC Miami.

Essential Duties and Responsibilities:

•Represent OYC Miami in a professional manner at all times being the first point of contact at the front desk for the OYC Miami Family Resource Center

•Receiving visitors by greeting, welcoming, directing and announcing them appropriately

•Assisting visitors with scheduling appointments, care coordination (single referrals for services), and with visiting the OnMed Care Station (on-site health kiosk)

•Placing follow up calls with families regarding resource needs, information and referrals, and confirmation of appointments

•Assist families with enrollment processes for OYC program services

•Assist the Family Services team with linking clients with the proper resources needed (i.e., information and referrals for community resources)

•Answer incoming calls to the OYC Miami main line, screening, and forwarding to relevant staff

•Direct visitors the appropriate staff person

•Create meaningful relationships with community partners, such as key local residents, schools, intervention providers, and community-based organizations (e.g., contacting community partners and providers to verify resource availability to ensure accurate information for care coordination efforts)

•Maintain office safety by following safety procedures and controlling access to the Family Resource Center reception area (e.g., monitor client log books, visitor sign in, client entry into reception area)

•Promote client engagement

•Research/identify community resources available to support client needs

•Ensure accurate documentation of all client information and activities

•Clerical tasks such as making photocopies, updating flyers with current information, and preparing email blast communications for parents/clients (e.g., sharing announcements regarding resources available and program updates)

•Other duties as assigned by Direct Supervisor

Standards for Measuring Performance:

•Must hold and adhere to OYCs Core Values:

o Competency

o Humility

o Accountability

o Adaptability

o Intentionality
  • Strong interpersonal and written communication skills
  • Ability to observe and report accurately on the functioning of individuals & families
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g., printers/copiers)
  • Professional attitude and appearance
  • Ability to be resourceful and proactive when issues arise
  • Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities
  • Ability to handle confidential information appropriately
    Produce accurate and meaningful data
  • Attendance and Punctuality
  • Positive and team-oriented attitude
  • Ability to set appropriate limits and boundaries with adults/students
  • Ability to work flexible hours as required including weekends if needed
  • Ability to act decisively when necessary to protect the individuals and families
  • Multi-tasking and time-management skills with the ability to prioritize tasks
Requirements

Requirements/Education/Experience:
  • High school diploma or equivalent
  • Bi-lingual (Creole/Spanish) preferred
  • Moderate computer skills / Microsoft Office Suite / Ability to learn web-based data systems
  • A minimum of 1-year experience working with adults/ youth programs required
  • Experience working in community-based settings
  • Willingness to learn and engage in professional development activities
  • Deep-seated belief that Overtown and surrounding communities can be a community in which youth, adults, and families thrive
  • Have lived experience as a parent/caregiver
  • Must have a valid driver's license and reliable transportation
  • Must pass Level 2 background/drug test screening

PHYSICAL REQUIREMENTS : (N=NEEDED P=PREFERRED)

Repetitive Motion: N

Sitting: N

Standing: N

Pushing/Pulling: P

Kneeling: P Carrying: P

Bending: N

Reaching: N

Lifting: P

Walking: N

Other - (repetitive standing: P)

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