Patient Experience Coordinator/Performance Health Coach

3 days ago


Miami, United States cenegenics Full time
Job Title: Patient Experience Coordinator/Performance Health Coach

This is a unique opportunity to join Cenegenics as a Patient Experience Coordinator/Performance Health Coach. In this role, you will be responsible for ensuring our patients have an exceptional experience. As a Performance Health Coach, you will educate our members on proper nutrition and exercise regimens based on individual health and lifestyle assessments, current laboratory findings, and results of on-site diagnostic studies.

Key Responsibilities:
  • Complete initial consultations with each patient, revising their intake forms to create a custom approach to their dietary and exercise regimen.
  • Manage patient interactions via various communication methods, including health coach application, SMS messaging systems, and video conferencing.
  • Track and schedule consultations for follow-up appointments, meeting with Center physicians, PHCs, and Clients (patients).
  • Answer phones, emails, and texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience.
Requirements:
  • A relationship builder with high EQ and collaboration skills that allow you to be effective at influencing a variety of stakeholders, including physicians.
  • A communicator, motivating health coach with exceptional clinical knowledge in the health and wellness space, especially with regard to proper supplementation and nutrition and exercise consultations.
  • Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success.
  • Relentlessly focused on optimization, reaching our goals.
  • Familiarity with HIPAA compliance and healthcare best practices.
  • Must possess judgment, strong work ethic, professionalism, and integrity.
Working Conditions:
  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit, and use a computer for an extended period of time.
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.
  • Sufficient vision acuity to read information appearing on a computer display screen, in hand-written forms, and printed on papers.
  • Adequate hearing and verbal abilities to communicate effectively in person and by telephone.
  • Ability to lift and carry items weighing up to 50 pounds.

Cenegenics is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.



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