Customer Service Representative
2 weeks ago
Customer Service Representative - Automotive Industry
Job Category: Service
Job Details
Description
Premier Truck Group is dedicated to maintaining its role as a vital business during challenging times, ensuring the ongoing employment and support of our team members. The health and safety of our staff and customers remain our highest priority. Our dedicated Task Force continuously implements and enhances measures to provide a safe environment, including regular sanitation of our facilities.
Headquartered in Dallas, Texas, with numerous locations across various states and Canada, Premier Truck Group stands as the largest Freightliner dealer group. We provide an extensive selection of new Freightliner and Western Star commercial vehicles, a wide array of pre-owned trucks, and comprehensive maintenance and repair services, many of which are available 24/7. Additionally, we offer a diverse range of retail parts and accessories. By choosing to build your career with us, you commit to excellence in the industry. We are recognized as the leading group of Freightliner dealerships nationwide and are eager to welcome you to our team.
Key Responsibilities
- Welcome customers entering the service department for various service requirements.
- Handle incoming service department calls regarding repairs, scheduling, costs, and completion timelines.
- Assist in preparing estimates for repair services and secure customer approval for service orders.
- Manage the opening and closing of Repair Orders during busy periods.
- Support Shop Supervisors in assigning service technicians to specific tasks and monitor job progress while keeping customers informed.
- Help service technicians identify opportunities for additional services.
- Report customer feedback and complaints to the Service Manager or Assistant Service Manager.
- Inspect completed jobs for quality and cleanliness before customer pickup.
- Finalize paperwork upon job completion and at the end of each shift.
- Review cash schedules daily.
- Assist the Shop Supervisor regularly and provide coverage during their absence.
- Encourage good housekeeping and safe working practices.
- Perform additional duties as assigned.
Premier Truck Group is an Equal Opportunity Employer
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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