EAP Service Coordinator

2 weeks ago


Ogden, Utah, United States Intermountain Healthcare Full time
Job Summary

This role provides administrative support to the Intermountain Employee Assistance Program (IEAP) team, ensuring the smooth operation of various clerical and specialized functions. The ideal candidate will possess excellent customer service skills, critical thinking, and the ability to manage sensitive and often complex client concerns.

Key Responsibilities
  • Manage incoming calls, triage, and direct clients to the appropriate EAP resource.
  • Maintain a comprehensive knowledge of system-wide program procedures and logistics.
  • Coordinate requests for counseling services, ensuring clients are scheduled with licensed professionals in their state.
  • Update client records, manage schedules, and maintain complex files and records.
  • Assist with routine and non-routine projects, including data gathering, research, and report creation.
Requirements
  • Ability to manage sensitive and emotional calls while maintaining professionalism.
  • Critical thinking and problem-solving skills.
  • Excellent customer service skills.
  • Experience in an office setting or clerical position with customer service, keyboarding, and data entry responsibilities.
  • Effective verbal, written, and interpersonal communication skills.
Preferred Qualifications
  • Bachelor's Degree from an accredited institution.
  • Experience working in EAP or healthcare settings.

Intermountain Health is an equal opportunity employer, committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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