Staffing Coordinator

1 week ago


Ogden, Utah, United States A First Name Basis Full time

{"h1": "Staffing Coordinator Role at A First Name Basis", "p": "At A First Name Basis, we are seeking a highly skilled Staffing Coordinator to join our team. As a Staffing Coordinator, you will play a pivotal role in ensuring the seamless scheduling of Caregivers to provide exceptional services to our valued clients. Your expertise will be instrumental in maintaining a symphony of scheduling precision, ensuring our clients receive the highest level of care while keeping our telephone systems running smoothly.", "ul": [{"li": "Facilitate coverage for vacant shifts, ensuring a smooth and efficient scheduling process."}, {"li": "Manage inquiries and referrals related to our company's programs, providing exceptional customer service and support."}, {"li": "Maintain ongoing communication with Care Managers and clients to assess service quality, ensuring our clients receive consistent and uninterrupted care from dependable Caregivers."}, {"li": "Act as a liaison between Caregivers and Care Managers, fostering strong relationships and ensuring effective communication."}, {"li": "Contribute to sales, marketing, and public relations initiatives, helping to drive business growth and success."}, {"li": "Oversee all aspects of client scheduling, ensuring a seamless and efficient experience for our clients."}, {"li": "Address scheduling challenges promptly and effectively, providing creative solutions to complex problems."}, {"li": "Demonstrate expertise in staffing policies, procedures, and best practices, ensuring compliance and excellence in all aspects of the role."}, {"li": "Ensure clients receive consistent and uninterrupted care from dependable Caregivers, upholding the highest standards of professionalism and service excellence."}, {"li": "Participate in on-call scheduling responsibilities, providing 24/7 support and ensuring our clients receive the care they need."}, {"li": "Responsibly handle inbound calls from various Caregiver office locations, providing exceptional customer service and support."}, {"li": "Conduct follow-up calls with clients and Caregivers, diligently documenting outcomes and ensuring continuous improvement."}, {"li": "Perform additional office duties as assigned, such as filing and data entry, ensuring the smooth operation of our office."}, {"li": "Uphold the highest standards of professionalism, service excellence, and alignment with the values and mission of A First Name Basis."}, {"li": "Fulfill any other ancillary or related duties as required and delegated, ensuring the success of our team and the satisfaction of our clients."}], "h2": "Requirements and Qualifications", "ul": [{"li": "Exceptional Communication: Your ability to connect with clients and Caregivers is second to none, with excellent written and verbal communication skills."}, {"li": "Detail-Oriented: Your keen eye for detail ensures that scheduling runs like a well-oiled machine, with a focus on precision and accuracy."}, {"li": "Problem-Solving Skills: You thrive in finding creative solutions to scheduling challenges, with a proactive and resourceful approach."}, {"li": "Tech-Savvy: You are comfortable navigating telephone systems and relevant software, with a strong understanding of technology and its applications."}], "h2": "Academic or Trade Qualifications", "ul": [{"li": "High School Diploma or GED with equivalent work experience, associate degree preferred."}, {"li": "Proven customer service experience with excellent communication and interpersonal abilities."}, {"li": "Staffing coordinator or Call center experience recommended."}, {"li": "Reliable with a respect for confidentiality."}, {"li": "Ability to work in a team-oriented call center environment."}, {"li": "Proven office/administrative support skills with computer experience."}, {"li": "Excellent written and verbal communication skills."}, {"li": "Ability to work in a fast-paced, multi-task environment with competing priorities."}]}


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    2 weeks ago


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