Customer Service Representative
2 days ago
As a Customer Experience Representative at TAB Bank, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to provide an extraordinary experience through all avenues of communication, including phone, email, and chat.
Key Responsibilities:- Build lasting relationships with clients by providing personalized service and support.
- Handle all omnichannel communications, including phone, email, chat, and social media.
- Responsible for handling routine to complex client needs and resolving issues in a timely and professional manner.
- Answer inquiries, resolve problems, promote products, and enhance client knowledge.
- Stay up-to-date on all banking departments and products to provide clients with the highest quality of service possible.
- Meet call evaluation requirements and expectations.
- Advance through certification levels in a specified timeline.
- Adhere to bank policies and procedures.
- Take ownership of the client's experience.
- High school diploma or equivalent required.
- Some college preferred, but not required.
- 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.
- Some banking experience preferred, but not required.
- Onsite gym.
- Tuition reimbursement.
- Paid holidays.
- Gym reimbursement.
- College scholarships for employees and families.
- 401(k).
- Paid time off (PTO).
- Employee assistance program (EAP).
- I Made the Grade.
- Holiday club program.
- Medical, dental, vision, life, and AD&D, voluntary disability, flex spending, and dependent care.
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