Healthcare Operations Coordinator

2 weeks ago


Tempe, Arizona, United States TEKsystems Full time

Job Overview:

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In this dynamic role as a Centralized Support Specialist I, you will be the primary point of contact for patients and their care partners, navigating complex healthcare needs, including insurance, billing inquiries, and appointment management. Your exceptional communication skills, ability to multitask, and proficiency in various software systems will make you an invaluable asset to our team.

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About the Role:

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We are seeking an experienced professional with a minimum of 1 year of high-volume contact center experience and 1 additional year of direct customer service experience. Alternatively, candidates with 2 years of high-touch, patient-facing healthcare service roles are also encouraged to apply. Your strong written and verbal communication skills, including impeccable phone manner, will ensure seamless interactions with patients, providers, and other stakeholders.

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Responsibilities:

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Your key responsibilities will include:

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  • ">
  • Navigating multiple software systems to manage patient inquiries and concerns">
  • Collaborating with providers and operations team members to complete urgent tasks">
  • Providing exceptional customer service, using our proprietary C-I-CARE framework">
  • Maintaining accurate medical records and performing related tasks">
  • Staying up-to-date on industry developments and best practices">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • Strong written and verbal communication skills">
  • Ability to multitask and prioritize tasks effectively">
  • Proficiency in various software systems, including electronic medical records">
  • A minimum of 1 year of high-volume contact center experience and 1 additional year of direct customer service experience or 2 years of high-touch, patient-facing healthcare service roles">
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What We Offer:

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We offer a competitive salary range of $19.25/hour, paid benefits, and opportunities for professional growth and development. Our comprehensive benefits package includes medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short- and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave policies.

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Location:

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This is a fully onsite position located in Tempe, AZ.

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Application Deadline:

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Please submit your application by December 20, 2024.



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