Warehouse Operations Coordinator

3 weeks ago


Tempe, Arizona, United States Nino Trading Inc Full time
About the Role

Nino Trading Inc. is seeking an experienced Warehouse Operations Coordinator to join our team in the USA. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our audio systems to customers across the country.

Job Overview:

The Warehouse Operations Coordinator will be responsible for providing support in both warehouse operations and customer service. This dynamic role is designed for individuals who enjoy hands-on work in a warehouse setting while also engaging directly with customers to provide product information, resolve issues, and handle inquiries.

Responsibilities:

  • Coordinate and execute daily warehouse operations, including receiving, storing, and shipping products.
  • Inspect incoming shipments for accuracy and damage, and ensure proper storage and handling of materials.
  • Manage inventory levels, update records, and maintain a clean and organized work environment.
  • Provide excellent customer service through phone, email, and online chat, responding to inquiries and resolving issues efficiently.
  • Process customer orders and returns, coordinating with warehouse staff for timely fulfillment.
  • Collaborate with the sales team to ensure accurate order fulfillment and meet customer expectations.

Customer Support Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat, providing product information, handling orders, and troubleshooting issues.
  • Process customer orders and returns, coordinating with warehouse staff for timely fulfillment.
  • Resolve customer complaints with patience and efficiency, aiming for first-contact resolution whenever possible.
  • Assist customers with product questions, shipment status updates, and post-purchase support.
  • Maintain detailed records of customer interactions and actions taken within the customer service system.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in warehouse operations and customer service preferred.
  • Ability to operate warehouse machinery (forklifts, pallet jacks, etc.) or willingness to be trained.
  • Strong attention to detail and ability to multitask between warehouse duties and customer support tasks.
  • Basic computer skills for inventory management and customer service software.
  • Excellent communication and interpersonal skills for effective customer interactions.

Physical Requirements:

  • Ability to lift, carry, and move materials weighing up to 50 lbs.
  • Ability to stand, walk, and perform repetitive tasks for extended periods.
  • Comfortable working in varying warehouse conditions (e.g., temperature fluctuations, noise).

Estimated Salary:$42,000 - $58,000 per year



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