Warehouse Operations Coordinator
3 weeks ago
Nino Trading Inc. is seeking an experienced Warehouse Operations Coordinator to join our team in the USA. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our audio systems to customers across the country.
Job Overview:
The Warehouse Operations Coordinator will be responsible for providing support in both warehouse operations and customer service. This dynamic role is designed for individuals who enjoy hands-on work in a warehouse setting while also engaging directly with customers to provide product information, resolve issues, and handle inquiries.
Responsibilities:
- Coordinate and execute daily warehouse operations, including receiving, storing, and shipping products.
- Inspect incoming shipments for accuracy and damage, and ensure proper storage and handling of materials.
- Manage inventory levels, update records, and maintain a clean and organized work environment.
- Provide excellent customer service through phone, email, and online chat, responding to inquiries and resolving issues efficiently.
- Process customer orders and returns, coordinating with warehouse staff for timely fulfillment.
- Collaborate with the sales team to ensure accurate order fulfillment and meet customer expectations.
Customer Support Responsibilities:
- Respond to customer inquiries via phone, email, and online chat, providing product information, handling orders, and troubleshooting issues.
- Process customer orders and returns, coordinating with warehouse staff for timely fulfillment.
- Resolve customer complaints with patience and efficiency, aiming for first-contact resolution whenever possible.
- Assist customers with product questions, shipment status updates, and post-purchase support.
- Maintain detailed records of customer interactions and actions taken within the customer service system.
Qualifications:
- High school diploma or equivalent.
- Previous experience in warehouse operations and customer service preferred.
- Ability to operate warehouse machinery (forklifts, pallet jacks, etc.) or willingness to be trained.
- Strong attention to detail and ability to multitask between warehouse duties and customer support tasks.
- Basic computer skills for inventory management and customer service software.
- Excellent communication and interpersonal skills for effective customer interactions.
Physical Requirements:
- Ability to lift, carry, and move materials weighing up to 50 lbs.
- Ability to stand, walk, and perform repetitive tasks for extended periods.
- Comfortable working in varying warehouse conditions (e.g., temperature fluctuations, noise).
Estimated Salary:$42,000 - $58,000 per year
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