Healthcare Operations Specialist
2 days ago
We are seeking a highly skilled Healthcare Operations Specialist to join our team in Tempe, AZ. This role is an excellent opportunity for individuals who want to work in a dynamic and growing healthcare technology company.
About the Role:
- This position involves providing exceptional customer service to patients and members through various communication channels, including chat, email, and inbound calls.
- You will be responsible for responding to general inquiries related to account management, insurance, billing, appointment scheduling, and prior authorizations.
- The successful candidate will also coordinate care among members' care partners, such as pharmacies, testing laboratories, specialists, and insurance providers.
- Additionally, you will resolve technical issues and provide problem-solving support to ensure seamless member experiences.
- As a key member of our team, you will become proficient in navigating our systems, including RingCentral, Slack, G-Suite, Zoom, and our Electronic Medical Record System.
Main Details:
The salary for this position is $19.25 per hour, with an increase to $20.00 per hour once permanent.
Our ideal candidate will have a regular schedule from Monday to Friday, 6:00am to 6:00pm, with an 8-hour shift.
This role offers a range of benefits, including a pay increase to $20.00/hour, a 1.25 shift differential for weekend or evening work, and opportunities for career advancement within a rapidly growing company.
Benefits and Perks:
- A competitive salary of $19.25/hour, increasing to $20.00/hour upon permanent status.
- An additional $24.00/hour for weekend or evening shifts.
- Endless opportunities for career growth and professional development.
- A brand new office space in downtown Tempe.
- Paid sabbaticals after five and ten years of service.
- Employee Assistance Program (EAP) offering free confidential advice and resources.
- Competitive medical, dental, and vision plans.
- Free memberships for personal use.
- Pre-tax commuter benefits.
- PTO cash-outs up to 40 accrued hours per year.
- 100% life and disability insurance coverage.
- A 401(k) retirement plan with employer matching.
Workplace Details:
This is a fully on-site position located in Tempe, AZ, near Rio Salado and N Priest.
We strive to create a diverse and inclusive workplace where everyone feels valued and supported.
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