Security Operations Supervisor

2 weeks ago

Downey, California, United States Blackstone Consulting Full time
Job Summary


As a key member of the Regional Security Services team, the Security Operations Supervisor is a seasoned security professional responsible for overseeing a team of Healthcare Protection Officers (HPO) in Northern California for a prominent healthcare organization.

The Security Operations Supervisor will guide the HPO team in their essential mission of safeguarding patients, visitors, and staff from potential threats and criminal activities.

In addition to this primary focus, the Security Operations Supervisor will undertake professional and supervisory responsibilities related to the Healthcare Protection Officer (HPO) and Workplace Violence Prevention (WVP) initiatives.


Key Responsibilities:
Protective Services Management


Oversees the daily operations of the HPO program for a designated market, service area, or medical facility, ensuring operational efficiency, problem-solving, staffing, scheduling, supervision, and training.

Accountable for delivering high-performance, professional, and technical security services to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive behaviors, and workplace violence.

Provides leadership, guidance, and support to assigned HPO personnel and resources.

When necessary, the Security Operations Supervisor will assume the role of a Healthcare Protection Officer (HPO), responding to security incidents and workplace violence situations.

Workplace Violence Prevention and Threat Management

The Security Operations Supervisor plays a vital role in preventing, investigating, and effectively resolving security threats and incidents of workplace violence. Collaborating with site security management, the Supervisor ensures seamless coordination on all security-related matters.

The Supervisor manages the assigned Workplace Violence Prevention (WVP) programs, providing Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).


Compensation:
$114,406/annual

Responsibilities/Duties
Healthcare Protection Officer Program

Directs, leads, and manages HPOs to ensure effective performance and exceptional service delivery. Coaches and mentors staff to ensure successful job performance and collaboration with others.


Reviews incident reports, investigations, and related documents for accuracy prior to submission; schedules and leads regular HPO meetings; prepares rosters and schedules for operations, organizing shift changes, days off, sick leave, PTO, and training time; ensures adequate coverage for assigned shifts; verifies completion of training requirements.

Collaborates with the HPO Program Senior Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding, and training; adheres to policy, constructive coaching, and disciplinary processes when necessary.


Effectively communicates and supports local and system leadership decisions and initiatives, assisting staff in adapting to changes through communication, education, problem resolution, and by setting a positive example.

Develops and maintains strong working relationships with local law enforcement agencies and community partners.

Workplace Violence Prevention Program

Manages the WVP program at assigned service areas or sites.

Ensures that incidents of workplace violence are thoroughly investigated and documented.


Works with HPOs to implement WVP mitigation strategies, communication tools, and workflow processes, including the development of safety and security plans for individuals identified as high risk for violent behavior.

Coordinates the delivery of WVP training to staff.

Ensures compliance with regulatory requirements.

Threat Management

Manages and/or supports investigations and classifications of threats against staff, patients, or facilities.

As directed, leads the TMT at the site level.

Program Management

Develops, scopes, sequences, and tracks major programs, often involving regulatory requirements.

Tracks incident reporting metrics that drive departmental goals and contribute to change management strategies.

Public Speaking/Training

Ensures compliance with federal and state security and risk regulations, including Joint Commission, CMS, HIPAA, and other state laws related to healthcare security, as well as the organization's security services-related policies and procedures.

Fosters a culture of execution, accountability, and continuous improvement across the team.

Collaborates effectively and contributes to a cooperative climate across the department.

Works efficiently in a consensus-driven, values-based organization.

Required Skills

Proven success in a highly regulated work environment.

Demonstrated security leadership in a healthcare setting.

Expertise in training delivery, teaching, and curriculum development.


Knowledgeable in processes, tools, and techniques for assessing and mitigating security risks and workplace violence in diverse environments.

Proficient in managing subordinates.

Exhibits a high level of integrity and professionalism in handling sensitive and confidential information.

Ability to prioritize and respond to changing demands from multiple sources in a fast-paced environment.

Experience in project management.

Database management skills.

Proficient in PC applications including MS Word, Excel, Outlook, and PowerPoint.

Required Experience

5+ years of experience in security, military, or law enforcement.

3+ years of experience in healthcare security leadership.

Preferred Education

Degree in Security Management, Organizational Leadership, or a related field.

Preferred Experience

Bachelor's degree.

Required Education

High School Diploma or GED.

Required Qualifications


Ability to pass a physical aptitude test (PAT), which may include timed push-ups, sit-ups, physical agility assessment, and a life-sized dummy drag.

Valid Driver's License.

California Bureau of Security and Investigative Service (BSIS) Guard Card.

Preferred Qualifications

Certified Protection Professional (CPP).

Professional Certified Investigator (PCI).

Details


To ensure the health and safety of our employees, families, customers, visitors, and the community, COVID-19 vaccination will be a requirement for employment, with accommodations considered for medical and religious reasons.

Adherence to safety protocols as communicated by the work location is essential.

Blackstone Consulting, Inc. (BCI) is a minority-owned, global service provider with 9,000 employees, overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we assist healthcare organizations in achieving superior programs and results.

This includes our investment in your professional development and your ability to deliver best practices to our clients while receiving exceptional training to advance your healthcare career with BCI.

Together, we are building a best-in-class healthcare security operation and are seeking top talent to contribute to this effort.

We are an equal-opportunity employer committed to a diverse workforce. Blackstone Consulting Inc is an Equal Opportunity employer - M/F/Vets/Disabled. Blackstone Consulting Inc is an Equal Opportunity employer - Veterans/Disabled and other protected categories.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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