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Security Operations Supervisor

2 months ago

Downey, California, United States Blackstone Consulting Full time
Job Summary


As a key member of the Regional Security Services team, the Security Operations Supervisor is a seasoned leader responsible for overseeing a group of Healthcare Protection Officers (HPO) within a prominent healthcare organization.

The Supervisor will guide the HPO team in their essential mission of safeguarding patients, visitors, and staff from threats and unlawful activities.

In addition to this primary focus, the Security Operations Supervisor will undertake professional and managerial responsibilities related to the Healthcare Protection Officer (HPO) and Prevention of Workplace Violence (PWV) initiatives.


Key Responsibilities:
Protective Services Management


Oversees the daily functions of the HPO program for a designated market or medical facility, ensuring operational efficiency, problem-solving, staffing, scheduling, supervision, and training.

Accountable for delivering high-quality, professional security services to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive behavior, and workplace violence.

Provides leadership, guidance, and support to assigned HPO personnel and resources.

When necessary, the Supervisor will assume the role of a Healthcare Protection Officer (HPO), responding to security incidents and addressing workplace violence.

Workplace Violence Prevention and Threat Management

The Supervisor aids in preventing, investigating, and effectively resolving security threats and incidents of workplace violence. Collaborating with site security management, the Supervisor ensures seamless coordination on all security-related matters.

The Supervisor manages the assigned Prevention of Workplace Violence (PWV) programs, offering Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).


Compensation:
$114,406 annually

Responsibilities/Duties
Healthcare Protection Officer Program

Directs, leads, and manages HPOs to promote effective performance and deliver outstanding service. Coaches and mentors staff to ensure successful job performance and collaboration with others.


Reviews incident reports, investigations, and related documents for accuracy before submission; organizes and leads regular HPO meetings; prepares rosters and schedules for operations, managing shift changes, days off, sick leave, PTO, and training time; ensures adequate coverage for assigned shifts; verifies completion of training requirements.

Collaborates with the HPO Program Senior Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding, and training; adheres to policy, providing constructive coaching and disciplinary actions when necessary.


Effectively communicates and supports local and system leadership decisions and initiatives, assisting staff in adapting to changes through communication, education, problem-solving, and by setting a positive example.

Develops and maintains strong working relationships with local law enforcement agencies and community partners.

Workplace Violence Prevention Program

Manages the PWV program at assigned service areas or sites.

Ensures proper investigation and documentation of workplace violence incidents.


Works with HPOs to implement PWV mitigation strategies, communication tools, and workflow processes, including the development of safety and security plans for individuals identified as high risk for violent behavior.

Coordinates the delivery of PWV training to staff.

Ensures compliance with regulatory requirements.

Threat Management

Manages and/or supports investigations and classification of threats against staff, patients, or facilities.

As directed, leads the TMT at the site level.

Program Management

Develops, scopes, sequences, and tracks major programs, often with regulatory requirements.

Tracks incident reporting metrics that drive departmental goals and contribute to change management strategies.

Public Speaking/Training/Education

Ensures compliance with federal and state security and risk regulations, including Joint Commission, CMS, HIPAA, and other state laws related to healthcare security; adheres to the organization's security services-related policies and procedures.

Fosters a culture of execution, accountability, and continuous improvement across the team.

Collaborates effectively and contributes to a cooperative climate across the department.

Works efficiently in a consensus-driven, values-based organization.

Required Skills

Proven success in a highly regulated work environment.

Demonstrated security leadership in a healthcare setting.

Experience in training delivery, teaching, and curriculum development.


Knowledgeable of processes, tools, and techniques for assessing and mitigating security risks and workplace violence in diverse environments.

Ability to effectively manage subordinates.

Exhibits a high level of integrity and professionalism in handling sensitive and confidential information.

Demonstrated ability to prioritize and respond to changing demands from multiple sources in a fast-paced environment.

Experience in project management.

Database management experience.

Proficient in PC applications including MS Word, Excel, Outlook, and PowerPoint.

Required Experience

5+ years of experience in security, military, or law enforcement.

3+ years of experience in healthcare security leadership.

Preferred Education

Degree in Security Management, Organizational Leadership, or a related field.

Preferred Experience

Bachelor's degree.

Required Education

High School Diploma or GED.

Required Qualifications


Ability to pass a physical aptitude test (PAT), which may include timed push-ups, sit-ups, physical agility assessment, and a life-sized dummy drag.

Valid Driver's License.

California Bureau of Security and Investigative Service (BSIS) Guard Card.

Preferred Qualifications

Certified Protection Professional (CPP).

Professional Certified Investigator (PCI).

Details


To ensure the health and safety of our employees, families, customers, visitors, and the community, COVID-19 vaccination will be a requirement for employment, with accommodations considered for medical and religious reasons.

Employees must adhere to safety protocols as communicated by their work location.

Blackstone Consulting, Inc. (BCI) is a minority-owned, global service provider with 9,000 employees, overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we assist healthcare organizations in achieving superior programs and results.

This includes our investment in your development and your ability to deliver best practices to our clients while receiving exceptional training to advance your healthcare career with BCI.

Together, we are building a best-in-class healthcare security operation and are seeking top talent to join us in this mission.

We are an equal-opportunity employer committed to a diverse workforce. Blackstone Consulting Inc is an Equal Opportunity employer - M/F/Vets/Disabled. Blackstone Consulting Inc is an Equal Opportunity employer - Veterans/Disabled and other protected categories.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.