Loan Operations Senior Processor

2 weeks ago

Memphis, Tennessee, United States First Horizon Bank Full time
Job Summary

We are seeking a highly skilled Loan Operations Senior Processor to join our Lender Support group (LenderLink). This role will be responsible for analyzing and resolving complex issues related to Consumer and Commercial Lending portfolios. The ideal candidate will possess excellent problem-solving skills, impeccable customer service skills, and the ability to maintain poise under pressure.

Key Responsibilities
  • Analyze questions or issues on Consumer and Commercial Loans products received through our Dashboard, email, or phone.
  • Review Loan documentation for system accuracy.
  • Analyze Consumer and Commercial system data.
  • Help monitor and manage group SLA and compliance.
Requirements
  • Demonstrates leadership ability.
  • Ability to communicate effectively with own team, other teams within the department, as well as line of business partners.
  • Ability to manage positive working relationships across the organization.
  • Ability to manage multiple issues in a timely manner.
  • Ability to work in a fast-paced environment.
  • Ability to determine the root cause of an issue, when needed by analyzing data and/or documentation to ensure compliance with policies, procedures, and/or regulatory and risk requirements all while meeting department service level agreements.
  • Computer proficiency (MS Office – Word, Excel, and Outlook).
  • Prefer a minimum of 5 years of customer service experience.
  • Prefer 5 years banking experience in either consumer or commercial lending operations or equivalent experience.
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of standard accepted practices or agreed-upon Service Level Agreements.
  • Preferred knowledge of federal lending requirements related to lending functions and regulations.
  • In-depth knowledge in either consumer or commercial loans required – an understanding of both is preferred.
  • High school diploma or GED required.
  • College degree preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers.
Physical Requirements
  • Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Must be able to talk, listen, and speak clearly on telephone.
Work Schedule
  • Monday - Friday / 8:00 AM - 5:00 PM.
About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits
  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.
  • More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits.
Corporate Diversity Commitment

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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