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Client Success Coordinator

2 months ago

Charlotte, North Carolina, United States Danaher Corporation Full time

About Us: Chromatography, a pivotal science of separation, plays a crucial role in enhancing everyday life. At Phenomenex, a subsidiary of Danaher Corporation, we are dedicated to advancing scientific analysis and investigation through our innovative chromatography products. Our commitment ensures the quality of essential items such as food, water, and pharmaceuticals.

Your Role: We are looking for a Customer Success Specialist to manage designated territories by addressing incoming inquiries via web and phone. This position will also involve direct interaction with customers who do not have a field representative in their area.

Key Responsibilities:

  • Respond to customer inquiries, providing pertinent product, sales, or technical information.
  • Troubleshoot and resolve customer issues as necessary.
  • Onboard new clients and promote additional products to existing customers.
  • Ensure the assigned territory meets or exceeds performance benchmarks.
  • Exhibit professionalism, maintain a positive demeanor, and contribute to a collaborative company culture.

Essential Qualifications:

  • Bachelor's Degree in Life Science is required.
  • Strong organizational skills with the ability to plan and allocate resources effectively.
  • Analytical thinking and prioritization skills to manage customer support efficiently.
  • A valid driver's license is required.

Travel Requirements: Ability to travel up to 10% for industry events or scientific meetings.

Preferred Experience:

  • At least one year of experience in scientific support within a sales context.

Work Environment: At Phenomenex, we value a sustainable workforce and offer flexible remote working arrangements for eligible positions. This role allows for remote work from home, with further details provided during the interview process.

Compensation: The salary range for this position is between $70,000 and $80,000, with potential for bonuses or incentives. We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Diversity and Inclusion: Danaher Corporation is committed to equal opportunity, valuing diversity and the unique perspectives it brings to our workforce and the markets we serve.