Motorist Assistance Patrol Operator

4 weeks ago


Mandeville, Louisiana, United States Serco North America Full time

Job Summary: We are seeking a highly skilled and motivated individual to join our team as a Motorist Assistance Patrol Operator. As a key member of our team, you will be responsible for providing roadside assistance to stranded motorists, monitoring state highways for incidents, and working closely with law enforcement and other first responders.

Key Responsibilities:

  • Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
  • Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
  • Work closely with police and other first responders at highway incidents.
  • Provide incident response, on-scene traffic control and limited first aid.
  • Provide Traffic Incident Management (TIM) services.
  • Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
  • Observe required safety procedures to avoid injury and accidents, at all times.
  • Complete a combination of classroom and field training to be certified as a motorist assistance operator.

Requirements:

  • High school diploma or its equivalent.
  • 0-2 years experience in incident management or related field.
  • Must possess a valid Louisiana drivers license.
  • Availability to work various shifts, weekends, and holidays.
  • Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards.
  • Able to speak English language (Bilingual is plus).
  • Minimum age requirement of 21.
  • Must be able to pass classroom and field training to be certified as a motorist assistance operator.
  • This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

About Serco North America:

Serco North America is a leading provider of services to the U.S. government and commercial clients. We are committed to delivering high-quality services that meet the needs of our clients and make a positive impact on the communities we serve.



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