Client Success Specialist

2 weeks ago

Muncie, Indiana, United States Equus Full time
Job DescriptionCompany Overview:

At Equus Workforce Solutions, we empower job seekers and individuals transitioning careers to thrive in sustainable, high-growth, and high-demand sectors. Our dedicated workforce professionals provide comprehensive solutions at integrated career centers, sector-focused facilities, and community partner locations.

Role Overview:

The Client Success Specialist plays a crucial role in delivering administrative and operational support.

Key Responsibilities:
  • Administer case management services to assist clients in achieving self-sufficiency through employment.
  • Conduct thorough assessments to identify client needs.
  • Facilitate access to training, educational resources, and employment services.
  • Interview clients to gather essential information regarding their training requirements, educational history, work experience, skills, and interests.
  • Provide career counseling and job search assistance to participants.
  • Review client resumes and skills to ensure they are prepared for job opportunities.
  • Establish and maintain productive relationships with local employers and program participants.
  • Identify suitable employment opportunities for participants, considering their skills and any barriers they may face.
  • Clarify the hiring processes of employers, including application procedures and interview protocols.
  • Ensure timely communication with candidates throughout the recruitment process to enhance their experience.
  • Facilitate a smooth transition between candidates and employers during the hiring process.
  • Coordinate referrals to additional workforce activities and support services.
  • Oversee career readiness initiatives, including resume creation and interview preparation.
  • Maintain ongoing relationships with outreach participants and employers.
  • Regularly enter case-related data and analyze information to assist in report preparation.
  • Monitor performance metrics against established goals on a weekly basis.
  • Lead the development and implementation of solutions to various challenges.
  • Ensure timely submission of required reports to relevant stakeholders.
  • Travel as necessary to fulfill job responsibilities.
  • Perform other duties as assigned.
Qualifications:
  • Bachelor's degree from an accredited institution or an equivalent combination of experience and training.
  • Three to four years of experience in human services, social services, education, or a related field is preferred.
  • Exceptional verbal and written communication skills.
  • Strong customer service orientation.
  • In-depth knowledge of industry functions and effective interviewing techniques.
  • Familiarity with the communities served and an understanding of local needs and resources.
  • This position requires travel; a valid driver's license and active automobile insurance are necessary.
Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.

Equus Workforce Solutions is committed to diversity and inclusion in the workplace. We strive to create an environment where everyone is treated fairly and with respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected under applicable law.

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