Customer Success Strategist

4 days ago


Englewood, Colorado, United States CSG International Full time
Customer Success Manager

CSG International is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and executing account strategies that drive customer success, retention, and growth.

Key Responsibilities:
  • Develop and maintain a deep understanding of customer business outcomes and build strong relationships with C-level executives.
  • Collaborate with internal partners to construct and execute strategic account plans that drive customer success and retention.
  • Own and maintain the Customer Success Framework for assigned accounts.
  • Orchestrate strategic business reviews to track progress towards stated business outcomes.
  • Drive product adoption and benefit realization through collaboration with cross-functional teams.
  • Develop deep program understanding and act as an escalation point for reported issues.
Requirements:
  • Bachelor's degree or equivalent education/experience.
  • 3-5 years of experience in Customer Success, consulting, CX, project/program management, and/or account management.
  • Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail, and/or Cable & Telco.
  • Proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets.
  • Ability to travel up to 25% to customer sites or as required.
Our Guiding Principles:
  • Impact: Help and empower others, whether colleagues or customers.
  • Integrity: Do what's right for customers and people while being authentic.
  • Inspiration: Be bold in thinking and passionate about work.
CSG Perks & Benefits:
  • Work from Home, in-office, or hybrid.
  • Employee Belonging Groups.
  • Healthcare: Dental, Medical, and Vision.
  • Paid Vacation, Volunteer, and Holiday Time Off.

CSG International is an equal opportunity employer and welcomes applications from diverse candidates. If you need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 (402) 431-7440 or email us at accommodationscsgi.com.



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