Customer Success Strategist
4 days ago
CSG International is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and executing account strategies that drive customer success, retention, and growth.
Key Responsibilities:- Develop and maintain a deep understanding of customer business outcomes and build strong relationships with C-level executives.
- Collaborate with internal partners to construct and execute strategic account plans that drive customer success and retention.
- Own and maintain the Customer Success Framework for assigned accounts.
- Orchestrate strategic business reviews to track progress towards stated business outcomes.
- Drive product adoption and benefit realization through collaboration with cross-functional teams.
- Develop deep program understanding and act as an escalation point for reported issues.
- Bachelor's degree or equivalent education/experience.
- 3-5 years of experience in Customer Success, consulting, CX, project/program management, and/or account management.
- Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail, and/or Cable & Telco.
- Proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets.
- Ability to travel up to 25% to customer sites or as required.
- Impact: Help and empower others, whether colleagues or customers.
- Integrity: Do what's right for customers and people while being authentic.
- Inspiration: Be bold in thinking and passionate about work.
- Work from Home, in-office, or hybrid.
- Employee Belonging Groups.
- Healthcare: Dental, Medical, and Vision.
- Paid Vacation, Volunteer, and Holiday Time Off.
CSG International is an equal opportunity employer and welcomes applications from diverse candidates. If you need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 (402) 431-7440 or email us at accommodationscsgi.com.
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