ELV Client Success Specialist

2 weeks ago

Englewood, Colorado, United States CIG Full time
Job Title: ELV Client Success Specialist

Early Learning Ventures (ELV) is seeking a highly skilled Client Success Specialist to join our Business Services Team. As a key member of our team, you will play a vital role in supporting early childcare programs and making a difference in the lives of children.

Key Responsibilities:
  • Provide exceptional customer service to early childcare programs, responding to inquiries, concerns, and requests about ELV's shared services products and services.
  • Deliver training on products and services to early childcare program directors and staff, ensuring they have the necessary skills to utilize our web-based software system, online resource platform, and third-party financial services solution.
  • Assist in developing and maintaining training content for both in-person and online trainings, ensuring it is engaging and effective.
  • Support the retention of existing early childcare clients, providing onboarding and implementation support for new clients.
  • Maintain accurate records in various reporting databases and prepare product and service reports, ensuring timely and accurate information.
  • Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
  • Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
  • Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
  • Assist with technology product updates and quality assurance, ensuring seamless integration and functionality.
  • Collaborate with cross-team work as needed, promoting a culture of teamwork and collaboration.
  • Perform other duties as assigned, demonstrating flexibility and adaptability.
  • Assist with occasional translations, leveraging language skills to support clients.
  • Utilize CRM tools to track client support and follow-ups, ensuring timely and effective communication.
Qualifications:
  • Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
  • Detail-oriented and results-focused, with a strong ability to prioritize tasks and manage time effectively.
  • Ability to learn new software systems quickly, with a strong aptitude for technology.
  • Excellent time-management and prioritization skills, with a strong ability to meet deadlines.
  • Solid project and product management skills, with demonstrated experience delivering on a deadline.
  • Independent thinker and problem solver, with a strong ability to work independently.
  • Resourceful with good follow-up skills, with a strong ability to communicate effectively.
  • Commitment to seeing tasks through to the end, with a strong work ethic and dedication.
  • Presence of mind, analytical thinking, and logical thinking, with a strong ability to analyze complex information.
  • Ability to accept, promote, and lead change within the work environment, with a strong ability to adapt to new situations.
  • Effective influence and communication skills cross-functionally, with a strong ability to build relationships.
  • Desire to work in a fast-paced, ever-changing environment, with a strong ability to thrive in a dynamic setting.
Education & Experience:
  • Bachelor's Degree preferred, with a strong emphasis on customer service, data entry, and product training.
  • 1-3 years' experience in customer service, data entry, product training, with a strong ability to learn new software systems quickly.
  • Proficient with Microsoft Office Products, with a strong ability to navigate multiple browsers, tabs, and windows.
  • Familiarity with multiple operating systems and cloud-based applications, with a strong ability to adapt to new technology.
  • Familiarity with CRM tools, with a strong ability to utilize technology to track client support and follow-ups.
Remote Office Requirements:
  • Dedicated private workspace on remote workdays, with a strong ability to maintain a professional work environment.
  • Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps, with a strong ability to maintain a stable and secure connection.
What Does Early Learning Ventures Have to Offer You?
  • Excellent benefits (medical, dental, & vision), with a strong emphasis on employee well-being.
  • Company-paid life insurance, with a strong emphasis on employee security.
  • 401(k) with company match, with a strong emphasis on employee financial security.
  • Employee assistance programs, with a strong emphasis on employee support.
  • Paid vacation days, paid personal days, and paid holidays, with a strong emphasis on work-life balance.

Apply Today:

If you are passionate about early childhood education and want to join a dynamic team dedicated to supporting childcare programs, we would love to hear from you. Apply now and help us create long-lasting partnerships with our providers and stakeholders.



Compensation details: Yearly Salary

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