Customer Experience Strategist

3 weeks ago


Englewood, Colorado, United States SambaSafety Full time
Job Title: Customer Experience Analyst

About the Role:

We are seeking a highly skilled Customer Experience Analyst to join our team at SambaSafety. As a key member of our Customer Experience Team, you will play a critical role in designing, implementing, and optimizing customer experience programs and initiatives that drive business growth and customer satisfaction.

Key Responsibilities:

  • Analyze customer data and feedback to identify trends, patterns, and opportunities for improvement
  • Develop and implement data-driven strategies to enhance the customer experience and drive business results
  • Collaborate with cross-functional teams to align on customer experience initiatives and ensure seamless execution
  • Design and implement surveys, interviews, and feedback mechanisms to capture the voice of the customer
  • Translate customer feedback into actionable insights and recommendations for process improvements

Requirements:

  • 5+ years of experience in data analysis, customer experience, or related roles in a fast-paced, SaaS-based environment
  • Bachelor's degree in business administration, data analytics, or a related field; relevant certifications a plus
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets
  • Excellent communication skills with the ability to present findings and recommendations to diverse audiences
  • Detail-oriented with a strong focus on accuracy and data integrity

What We Offer:

  • Unlimited Paid Time Off and Paid Volunteer Days
  • 401k Employer Match
  • Generous Healthcare Benefits
  • Wellness & Tuition Reimbursement
  • Flexible Work Arrangements

About SambaSafety:

SambaSafety is a leading provider of driver monitoring software, dedicated to promoting safer communities through data insights. We offer a comprehensive suite of solutions to help companies reduce risk, improve safety, and enhance the customer experience. Our team is passionate about creating a culture of innovation, inclusivity, and excellence, and we are committed to advancing employee equality, diversity, and inclusion.



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