Customer Experience Strategist
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Experience Analyst to join our team at SambaSafety. As a key member of our Customer Experience Team, you will play a critical role in designing, implementing, and optimizing customer experience programs and initiatives that drive business growth and customer satisfaction.
Key Responsibilities:
- Analyze customer data and feedback to identify trends, patterns, and opportunities for improvement
- Develop and implement data-driven strategies to enhance the customer experience and drive business results
- Collaborate with cross-functional teams to align on customer experience initiatives and ensure seamless execution
- Design and implement surveys, interviews, and feedback mechanisms to capture the voice of the customer
- Translate customer feedback into actionable insights and recommendations for process improvements
Requirements:
- 5+ years of experience in data analysis, customer experience, or related roles in a fast-paced, SaaS-based environment
- Bachelor's degree in business administration, data analytics, or a related field; relevant certifications a plus
- Strong analytical and problem-solving skills with the ability to interpret complex data sets
- Excellent communication skills with the ability to present findings and recommendations to diverse audiences
- Detail-oriented with a strong focus on accuracy and data integrity
What We Offer:
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Wellness & Tuition Reimbursement
- Flexible Work Arrangements
About SambaSafety:
SambaSafety is a leading provider of driver monitoring software, dedicated to promoting safer communities through data insights. We offer a comprehensive suite of solutions to help companies reduce risk, improve safety, and enhance the customer experience. Our team is passionate about creating a culture of innovation, inclusivity, and excellence, and we are committed to advancing employee equality, diversity, and inclusion.
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