Senior Client Services Administrator

2 weeks ago


Wilmington, Delaware, United States Wilmington Trust Full time

Job Title: Client Engagement Manager

Company: Wilmington Trust

Support various elements of trust and entity management for affluent clients within Global Capital Markets. Act as the main liaison for client inquiries and requests. Cultivate client relationships, offer insights for business initiatives, and ensure a high level of client satisfaction.

Key Responsibilities:

  • Manage client relationships and provide suitable recommendations for internal business initiatives
  • Assist in revenue-generating efforts and oversee client strategies
  • Develop and sustain client relationships, address issues, and respond to inquiries promptly
  • Coordinate with service partners and remain informed about industry trends
  • Comply with company policies, controls, and risk management standards
  • Support colleagues and foster diversity within the workplace
  • Uphold internal control standards and address audit findings

Required Education and Experience:

A minimum of 4 years of higher education or relevant work experience, including at least 1 year of experience with client interaction. Strong emphasis on customer service, excellent communication skills, and the ability to collaborate effectively in a team setting.

Preferred Education and Experience:

A Bachelor's degree in Finance, Business, Economics, or Accounting with at least 1 year of pertinent work experience. Proficient in software applications, strong interpersonal skills, and analytical capabilities.



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