Healthcare Program Manager
4 weeks ago
InGenesis is seeking a skilled Associate Program Manager to join our Program Management Team. This role will assist the Client Program Manager in managing all aspects of a Managed Services program, including fostering customer satisfaction, managing clinical and ancillary staffing engagements, delivering orientation classes, and ensuring client and employee satisfaction.
Key Responsibilities- Collaborate with the Program Manager to cultivate and maintain working relationships with client sponsors.
- Maintain customer satisfaction levels through collaboration with the program management team and headquarters resources.
- Prepare and present client Quarterly Business Reviews (QBRs) and attend via client preferred meeting location.
- Provide compensation insights derived from current market conditions.
- Work with the program management team to proactively identify and resolve issues.
- Maintain ongoing communication with the contingent workforce and collaborate with Human Resources to address any issues that arise.
- Ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
- Oversee the onboarding and orientation process for the company's workforce, contingent and supplier workers, providing necessary support.
- Ensure adherence to timely and accurate time capture processes by suppliers and the contingent workforce.
- Manage assignment, rotation, and backup schedules effectively and required to ensure client satisfaction and contract compliance.
- Conduct regular client visits to maintain engagement and address any concerns.
- Foster cooperative and professional communications with staff at all levels within the organization.
- Minimum of a bachelor's degree in business, healthcare, or a related field of study.
- A minimum of (5) years of experience in healthcare administration, program management, workforce solutions/staffing industry or business experience.
- Ability to prioritize tasks, efficiently manage time, set goals and objectives, and develop action plans.
- Excellent interpersonal skills with experience in cultivating strong professional relationships with corporate employees, contingent workers, suppliers, and clients.
- Strong business development, presentation, and analytical skills.
- Project Management Professional (PMP) Certification preferred.
- Proficiency in Spanish preferred.
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