Technical Assistance Coordinator
2 weeks ago
About the Position
The Technical Assistance Coordinator is a key member of our team, responsible for providing technical support to staff and responding to calls from the public. This role requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.
Main Duties- Assist staff with computer-related issues, including software installation, hardware troubleshooting, and data entry functions.
- Respond to calls from the public and staff with a friendly, accurate, and efficient response, showcasing exceptional customer service skills.
- Develop and maintain knowledge of cell phone technology, enabling effective troubleshooting and resolution.
- Collaborate with colleagues to resolve technical issues and improve overall system performance.
Requirements and Qualifications
To excel in this role, you will need:
- A degree in Computer Science or a related field, or equivalent experience.
- Proven technical skills, including proficiency in various software packages and hardware configurations.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- A commitment to maintaining a positive and professional attitude, even in challenging situations.
Compensation and Benefits
This position offers a competitive salary of $45,000 - $65,000 per year, plus a comprehensive benefits package that includes health insurance, retirement planning, and opportunities for growth and development.
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