Regional Operations Manager

2 weeks ago

Frisco, Texas, United States Chicken Salad Chick - Metroplex CSC Full time
Job Overview

Business Unit: Metroplex Operations

Functional Area: Operations

Reports to: VP of Operations

The District Operations Leader is responsible for overseeing and managing the operational activities of retail restaurant locations within a designated area. This position involves direct engagement with Restaurant Managers to ensure efficient operations and the development of high-performing teams through effective coaching and mentorship.


Key Responsibilities

  • Adhere to all operational policies, procedures, and training programs.
  • Focus on the continuous development of staff in managerial and professional capacities.
  • Administer personnel policies fairly and consistently, addressing any violations promptly.
  • Formulate and execute innovative sales strategies to enhance revenue for assigned restaurants.
  • Assist in the annual planning of sales forecasts, budget allocations, and capital expenditures.
  • Optimize profitability by managing expenses within set budget parameters.
  • Ensure all locations meet or exceed operational and quality benchmarks.
  • Conduct regular site visits to assess management performance and identify areas for improvement.
  • Maintain appropriate management staffing levels in accordance with budgetary guidelines.
  • Set financial performance targets for restaurants and direct daily operations to align with corporate objectives.
  • Guarantee compliance with established standards in guest relations, food and labor costs, and other controllable expenses.
  • Uphold the highest standards of hospitality and service for all guests.
  • Perform unannounced assessments of restaurants at least quarterly to ensure compliance with standards.
  • Conduct comprehensive monthly operational reviews with General Managers, developing corrective action plans as necessary.
  • Ensure achievement of budgeted profit and loss results, generating performance reports for the VP of Operations.
  • Develop a succession plan for the region, addressing performance issues with structured development plans.
  • Recruit and select management candidates, keeping leadership informed of staffing needs.
  • Train and develop all levels of restaurant management, ensuring effective succession planning.
  • Oversee the opening of new restaurant locations as per the established guidelines.
  • Ensure compliance with all relevant regulations and standards.
  • Manage promotional and merchandising initiatives in accordance with company standards.
  • Address urgent operational matters and provide guidance to management teams as needed.

Required Skills and Qualifications

  • Minimum of 3 years in a supervisory role.
  • Strong written and verbal communication abilities.
  • Excellent organizational skills and proficiency in back-office tools.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Education and Experience

  • Three to five years of relevant experience or an equivalent combination of education and experience.

Physical Requirements

  • Ability to stand and move throughout the workday, including bending and stooping.
  • Capable of lifting or carrying up to 20 pounds.
  • Able to work in various kitchen and service areas as needed.

Note: The information provided here is intended to outline the general nature and level of work performed by employees in this role and is not an exhaustive list of all responsibilities and skills required. The job description is subject to change at the discretion of the employer.

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