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Regional Operations Manager

2 months ago

Frisco, Texas, United States Chicken Salad Chick - Metroplex CSC Full time
Job Overview

Business Unit: Metroplex Operations

Functional Area: Operations

Reports to: VP of Operations

The Regional Operations Manager is responsible for overseeing and coordinating the operational activities of multiple restaurant locations within a designated area. This role is crucial in fostering team development through effective coaching, constructive feedback, and creating growth opportunities.


Key Responsibilities

  • Ensure compliance with all company policies, procedures, and training programs.
  • Commit to the continuous development of staff in managerial and professional skills.
  • Administer fair and consistent corrective actions for policy violations.
  • Design and implement innovative sales strategies to enhance performance across assigned restaurants.
  • Assist in preparing annual sales forecasts, expense budgets, and capital budgets.
  • Optimize profits by managing expenses within the established budgetary framework.
  • Guarantee that all locations meet or exceed operational and quality benchmarks.
  • Conduct regular site visits to evaluate restaurant management's understanding of strengths and areas for improvement.
  • Maintain appropriate management staffing levels in accordance with budgetary guidelines.
  • Set financial performance targets for all restaurants in the area and guide daily operations to align with corporate objectives.
  • Ensure compliance with guest relations, food costs, labor costs, and other controllable expenses, along with safety and sanitation standards.
  • Deliver exceptional hospitality and service to all guests consistently.
  • Perform unannounced assessments of restaurants quarterly to ensure adherence to standards.
  • Conduct comprehensive monthly operational reviews with General Managers, developing corrective action plans as necessary.
  • Ensure budgeted profit and loss results are achieved and report performance metrics to the VP of Operations.
  • Maintain a succession plan for regional management, addressing performance issues with structured development plans.
  • Recruit and select management candidates, keeping leadership informed of staffing needs.
  • Train and develop restaurant management personnel, ensuring a robust succession plan is in place.
  • Oversee the opening of new restaurant locations as per established guidelines.
  • Ensure compliance with all relevant regulations and standards.
  • Manage promotional activities and merchandising in accordance with company and local regulations.
  • Address urgent matters in restaurants and provide guidance to management teams as needed.

Required Skills and Qualifications

  • Minimum of 3 years of supervisory experience.
  • Strong written and verbal communication skills.
  • Excellent organizational abilities and proficiency in back-office tools.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Education and Experience

  • Three to five years of relevant experience or an equivalent combination of education and experience.

Physical Requirements

  • Ability to stand and move efficiently throughout the workday.
  • Capability to lift or carry up to 20 pounds.
  • Physical ability to work in various areas of the restaurant.

Note: The information provided here is intended to describe the general nature and level of work performed by employees in this role and is not an exhaustive list of responsibilities or skills required. This description does not establish a contract for employment and is subject to change at the discretion of the employer.