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Regional Operations Leader

2 months ago

Frisco, Texas, United States Chicken Salad Chick Full time

Company Overview:

Chicken Salad Chick offers a delightful selection of 12 Chicken Salads, homemade sides, savory soups, and scrumptious sandwiches. We are proud to be one of the original locations in the franchise and are seeking a dedicated hospitality expert to uphold our standards of excellence and outstanding service.

Position Summary:

The Regional Operations Leader is responsible for overseeing and coordinating the activities of retail restaurant units within a designated area, either directly or through Restaurant Managers. This role focuses on team development by providing coaching, constructive feedback, and growth opportunities.

Key Responsibilities:

  • Adhere to all company policies, procedures, standards, specifications, guidelines, and training programs.
  • Continuously work on developing staff in managerial and professional capacities.
  • Understand restaurant policies regarding personnel and administer fair and consistent corrective actions for policy violations.
  • Design and implement innovative sales-building strategies for assigned restaurants to optimize sales and profitability.
  • Assist in preparing annual sales forecasts, expense budgets, and capital expenditure plans.
  • Maximize profits by managing expenses within budgetary constraints.
  • Ensure all restaurants meet or exceed operational and quality benchmarks.
  • Conduct regular visits to each restaurant to assess management staff's strengths and areas for improvement.
  • Maintain appropriate management staffing levels in the assigned district according to budgetary guidelines.
  • Set financial performance objectives for all restaurants in the area and guide daily operations to align with corporate strategic goals.
  • Ensure compliance with established standards in guest relations, food costs, labor costs, and other controllable expenses.
  • Guarantee adherence to safety, sanitation, and cash handling procedures as evidenced by restaurant audits.
  • Deliver exceptional hospitality, service, and products to all guests consistently.
  • Conduct thorough unannounced assessments of restaurants at least quarterly to ensure standards are met.
  • Facilitate monthly operational reviews with each General Manager, assisting in the development of corrective action plans for identified opportunities.
  • Ensure budgeted profit and loss results are achieved and generate performance reports for the Vice President of Operations.
  • Maintain a succession plan for regional team strength, identifying needs and developing backup plans.
  • Recruit, interview, and select management candidates, keeping supervisors informed of staffing needs.
  • Train and develop all levels of restaurant management personnel, ensuring defined development processes are in place for staff growth and retention.
  • Open new restaurants following established guidelines.
  • Ensure compliance with company, state, federal, and local regulations.
  • Oversee promotions, special merchandising programs, and advertising materials in accordance with company standards.
  • Respond to urgent matters in restaurants and guide management teams through challenges, keeping supervisors informed.

Required Skills and Qualifications:

  • Minimum of 3 years of supervisory experience.
  • Strong written and verbal communication skills.
  • Excellent organizational abilities and proficiency in back-office tools.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Education and Experience:

Three to five years of relevant experience and/or training, or an equivalent combination of education and experience.

Physical Requirements:

  • Ability to stand and move efficiently throughout the workday, including bending and stooping.
  • Capable of lifting or carrying up to 20 pounds.
  • Able to work in various areas of the kitchen or service environment.