Customer Experience Specialist
22 hours ago
As a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes providing support during sales, facilitating appraisals, and ensuring a seamless process from start to finish.
Key Responsibilities:
- Provide exceptional customer service by building rapport with customers and understanding their needs
- Conduct vehicle condition assessments to ensure accurate appraisals
- Check in and receive vehicles, complete daily scanning and reconciliation of inventory
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
- Manage administrative duties, including printing reports, maintaining paperwork, and contacting finance companies
- Create service appointments and review repair order invoices for retail service work
About CarMax
CarMax is a leader in the used car industry, known for its honesty and transparency. As a Customer Specialist, you will be part of a team that values integrity, respect, and inclusion. We offer a dynamic and fast-paced work environment where you will have the opportunity to grow your career and achieve your best.
Requirements:
- Demonstrate exceptional communication skills and confidence in self, product, and CarMax
- Build and maintain strong relationships with customers and colleagues
- Display strong team behaviors, including integrity, respect, inclusion, fairness, and fun
- Balance customer needs with business requirements when making decisions
- Seek to fully understand and meet customer needs
- Perform multiple duties in a high-energy, fast-paced environment
Education and Experience:
- High School Diploma or equivalent
- Sales and customer service experience, preferably in retail
- Valid driver's license
- Basic skills with Microsoft Office Suite, including Word, Excel, and PowerPoint
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