Customer Experience Specialist

4 weeks ago


Harrisonburg, Virginia, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes providing support during sales, facilitating appraisals, and ensuring a seamless process from start to finish.

Key Responsibilities:

  • Provide exceptional customer service by building rapport with customers and understanding their needs
  • Conduct vehicle condition assessments to ensure accurate appraisals
  • Check in and receive vehicles, complete daily scanning and reconciliation of inventory
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
  • Manage administrative duties, including printing reports, maintaining paperwork, and contacting finance companies
  • Create service appointments and review repair order invoices for retail service work

About CarMax

CarMax is a leader in the used car industry, known for its honesty and transparency. As a Customer Specialist, you will be part of a team that values integrity, respect, and inclusion. We offer a dynamic and fast-paced work environment where you will have the opportunity to grow your career and achieve your best.

Requirements:

  • Demonstrate exceptional communication skills and confidence in self, product, and CarMax
  • Build and maintain strong relationships with customers and colleagues
  • Display strong team behaviors, including integrity, respect, inclusion, fairness, and fun
  • Balance customer needs with business requirements when making decisions
  • Seek to fully understand and meet customer needs
  • Perform multiple duties in a high-energy, fast-paced environment

Education and Experience:

  • High School Diploma or equivalent
  • Sales and customer service experience, preferably in retail
  • Valid driver's license
  • Basic skills with Microsoft Office Suite, including Word, Excel, and PowerPoint


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