Housing Stability Specialist

1 month ago

New York, New York, United States Lantern Community Services Inc Full time
Job Summary

Lantern Community Services Inc is seeking a highly motivated and detail-oriented Housing Stability Specialist to join our team. This is a full-time position that will work directly with low-income and special needs tenants who are applying and living in our supportive housing buildings.

Key Responsibilities
  • Provide superior customer service to residents and prospective tenants by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner.
  • Review and maintain tenant files, and ensure files contain all required supporting documentation for rental subsidy agencies, and syndicator requirements.
  • Responsible for vacancy management in accordance with Lantern's policies and procedures.
  • Collaborate with Clinical staff and Property Management to maintain a safe, welcoming, clean, and supportive environment.
  • Ensure occupancy levels of all current projects are at least 95% and work with site staff to determine needs if occupancy falls below the target level.
Intake and Leasing
  • Interact with new applicants and various city and state agencies.
  • Request client applications from referral sources for vacancies and coordinate interviews of applicants.
  • Schedule, meet, and interview applicants for their assigned building portfolio.
  • Review and collect approved applicant eligibility documentation.
  • Assist clients with subsidy application preparation.
  • Send acceptance letters to clients and funder agencies once deemed eligible by Leasing Manager's and Program Director.
  • Coordinate new client move-ins in accordance with Lantern's policies and procedures.
Rent Collection and Compliance
  • Communicate monthly with funders and landlords, including submission of monthly and quarterly rent rolls.
  • Review aging summary reports to identify a need for interventions.
  • Oversee issuance of arrears notices.
  • Collaborate with Program Staff to help clients reduce arrears and maintain financial stability.
  • Provide aging summaries to case management teams and ensure follow-up.
  • Work with Programs to identify and resolve client behavioral issues that impact safety or facility.
  • Review incident reports to determine if there are conduct or lease violations and collaborate with clinical staff to resolve them.
  • Coordinate with property management to request non-payment proceedings.
  • Coordinate with property management teams to initiate holdover proceedings for clients whose housing subsidy has been canceled or who are non-compliant with building rules.
  • Ensure compliance with policies on abandonment of units and re-rental.
Requirements
  • Associates degree required in a related field; Bachelor's degree preferred.
  • Minimum of 1 to 2 years of experience providing direct service to one or more of the following populations: persons living with HIV/AIDS, formerly and chronically homeless persons and families, young adults aged out of foster care, persons with mental illness, or persons in recovery from addiction.
  • Prior experience with leasing compliance, property management, supportive or transitional housing, or asset management.
  • Working knowledge of Low-Income Housing Tax Credits, Section 8, (New York City Housing Authority) Housing Preservation and Development and HPD (Housing Preservation and Development)) Housing and Community Renewal DHCR, Rent Stabilization Law, Rent Guidelines Board, and Fair Housing practices.
  • Detail-oriented with excellent organizational skills.
  • Must be flexible and able to work both independently and as part of a team.
  • Ability to interact and effectively communicate with all staff levels and management orally and written communication.
  • Excellent customer service and ability to interface with tenants in a respectful and positive manner.
  • Strong computer skills with knowledge of Microsoft Suite, Excel, and databases such as CAPS or HASA Web.
  • Basic math competency.
Work Environment

This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds.

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