Virtual Guest Experience Specialist

3 weeks ago


Matthews, North Carolina, United States Extended Stay America Full time

**Job Title:** Virtual Guest Experience Specialist

**About the Job:**

"

We are seeking a skilled Virtual Guest Experience Specialist to join our team at Extended Stay America. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to guests through various communication channels. Your primary focus will be on responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience.

"

**Responsibilities:

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  • Respond to guest inquiries via phone, email, chat, or other platforms;
  • Resolve guest issues in a professional and courteous manner;
  • Provide accurate information about hotel services, rates, room availability, and local area information;
  • Maintain an organized and clean work area;
  • Work independently and as part of a team to achieve goals and objectives.

**Requirements:

">
  • Bachelor's degree in Hospitality, Business Administration, or related field;
  • At least one year of experience in customer service or hospitality industry;
  • Excellent communication and problem-solving skills;
  • Ability to work in a fast-paced environment and multitask effectively;
  • Strong computer skills and proficiency in hotel management systems.

**Salary:** The estimated salary range for this position is between $35,000 and $45,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

"

If you are passionate about delivering exceptional customer service and have a strong background in hospitality, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us. We look forward to hearing from you



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