Spa Sales Associate
5 days ago
We are seeking a skilled Spa Sales Associate to deliver exceptional customer experiences at Hand & Stone - Matthews. This role plays a crucial part in ensuring that our customers' interactions with us are consistently outstanding, reflecting positively on the company's reputation and values.
Main Responsibilities- Customer Service Excellence: Provide top-notch service to members and guests, creating a welcoming atmosphere and fostering loyalty through attentive and responsive care.
- Welcome and greet members and guests upon arrival, making them feel valued and appreciated.
- Answer phone calls, book appointments, sell memberships, gift cards, and upgrades, effectively managing multiple tasks and responsibilities.
- Maintain accurate filing procedures and file maintenance, ensuring seamless operations and efficient record-keeping.
- Promote the health and wellness benefits of massage therapy, educating guests about the advantages and value of our services.
- Ensure a professional and clean work environment and appearance, upholding the company's standards and commitment to excellence.
- Demonstrate a positive and energetic attitude, setting a tone for exceptional guest experiences and employee collaboration.
- Collaborate as a team player, working together with colleagues to achieve shared goals and objectives.
- Perform various other duties as assigned, embracing new challenges and opportunities for growth and development.
- Competitive hourly wage plus commissions and bonuses, offering a range of earning potential and incentives.
- Flexible scheduling options, allowing you to balance your personal life and career aspirations.
- A safe and professional work environment, prioritizing your well-being and job satisfaction.
- Employee discounts, providing exclusive access to our services and products.
- An employee rewards program and referral bonus, recognizing your hard work and dedication.
- Incentives and contests, motivating you to excel and reach new heights.
- Familiarity with Microsoft Office applications, Spa Software (training provided), and basic accounting principles, enhancing your skills and adaptability.
- Excellent personal presentation, verbal and written communication skills, enabling effective interaction and relationship-building.
- Ability to handle stressful situations professionally and multitask efficiently while prioritizing guest satisfaction, showcasing your resilience and flexibility.
Estimated Salary: $45,000 - $65,000 per year.
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