Customer Experience Specialist

6 days ago


Matthews, North Carolina, United States Knitwell Group Full time
About Us
We are Knitwell Group, a leading plus-size fashion brand. Our story began 120 years ago when our founder, Lena Bryant, revolutionized the industry by empowering women through fashion.

Our mission is to provide an exceptional shopping experience for our guests while promoting self-expression and confidence. As a Sales Associate at Lane Bryant, you will be part of a dynamic team that champions inclusivity and diversity.

**Job Description:**
Sales Associates play a crucial role in delivering a seamless customer experience. They support a team environment, demonstrate selling strategies, drive store goals, and build guest loyalty by promoting key products such as Pants, Cacique, and Credit. Additional responsibilities include event execution, maintaining sales floor awareness, and effectively handling multiple guests and projects.

**Key Qualifications:**
To excel in this role, you should possess strong communication and customer service skills, with a minimum of 1 year of specialty retail experience. A high school diploma is required. You must also be able to lift up to 50 pounds, climb an 8-foot ladder, and operate a computerized register system.

**Salary:** $12-$15 per hour, depending on location and experience. This estimate is based on national averages for similar roles in Matthews, NC. We offer a competitive salary and opportunities for growth within the company.

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