Part-Time Hospitality Associate

4 weeks ago


Matthews, North Carolina, United States Extended Stay America Full time
About the Position

This Part-Time Virtual Guest Service Representative role at Extended Stay America offers a unique opportunity to deliver exceptional guest experiences while working from home. As a key member of our team, you will be responsible for providing top-notch support to our guests, ensuring their stay is nothing short of amazing.

Duties and Responsibilities
  • Provide prompt and professional responses to guest inquiries, resolving any issues that may arise.
  • Process guest reservations, registrations, payments, and departures efficiently and accurately.
  • Offer expert advice on hotel services, rates, room availability, and local area information to ensure our guests have an unforgettable stay.
  • Identify opportunities to drive additional revenue through upselling and cross-selling.
  • Perform regular audits to ensure the accuracy and integrity of our property management system.
Qualifications and Requirements
  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proven technical skills, including proficiency in Hotel Point of Sale and Check-In System software.
  • Exceptional customer service skills, with the ability to handle high-pressure situations.
  • Able to work independently, with minimal supervision, and as part of a team when needed.
Estimated Annual Salary: $50,000

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