Front Desk Team Lead

4 days ago


Vail, Colorado, United States Vail Resorts Full time
Unlock Your Potential as a Team Lead Front Desk Agent

As a Team Lead Front Desk Agent at Vail Resorts, you will be the face of our hotel, providing exceptional guest experiences and ensuring seamless check-ins and check-outs. Your strong communication skills, friendly demeanor, and ability to multitask will make you an invaluable asset to our team.

We offer a competitive pay range of $23.00 - $24.00 per hour, as well as a range of benefits, including free ski passes, employee discounts, and opportunities for professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional guest service and ensure a positive experience for all visitors
  • Manage front desk operations, including check-ins, check-outs, and guest communications
  • Work collaboratively with other team members to achieve departmental goals and objectives
  • Maintain a professional appearance and demeanor at all times
  • Perform other duties as assigned by management
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information


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