Customer Service Team Lead

1 day ago


Wilmington, North Carolina, United States Burlington Full time
Customer Service Lead at Burlington

As a key member of our Burlington team, you will play a vital role in ensuring exceptional customer experiences. Your responsibilities will include:

Key Responsibilities:
  • Directing cashier coverage and customer flow at the front of lines to optimize service efficiency
  • Collaborating with the management team to communicate promotions and company updates to staff
  • Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions to maintain accuracy and integrity
  • Supporting training initiatives to enhance staff skills and knowledge

By joining our team, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the success of Burlington.



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