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Customer Service Team Lead

2 months ago

Wilmington, North Carolina, United States Trinity Solar Careers Full time
{"title": "Customer Service Team Lead", "description": "Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Trinity Solar Careers. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences from project inception to completion.

Key Responsibilities
  • Escalate and resolve complex customer issues in a timely and professional manner.
  • Distribute work assignments to team members and provide guidance and support as needed.
  • Develop strong, positive working relationships with customers and colleagues.
  • Monitor active projects for accuracy and ensure deadlines are met while providing necessary communication to customers and the organization.
  • Prioritize and adjust daily tasks using organizational and time management skills.
  • Coordinate efforts with customers and sales representatives to obtain necessary documentation for solar projects.
  • Participate in special projects as assigned.
Requirements
  • Strong communication skills, including the use of a call management system, text messaging, and email.
  • Leadership experience preferred.
  • Ability to mitigate customer concerns and arrive at a positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, and Document Management.
  • Desired attributes include organizational and time management skills, strong decision-making and problem-solving, team player, and attention to detail.
  • Experience in a fast-paced office environment preferred.
About Trinity Solar Careers

Trinity Solar Careers offers a career path to success in one of the fastest-growing fields in the country. Our employees enjoy competitive compensation, comprehensive healthcare benefits, paid training, a generous PTO program, 401k plan, work-life balance, and long-term stability in a fast-growing industry.

We are an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

"}