Service Desk Support Technician

7 days ago


Cincinnati, Ohio, United States Augustine Consulting Full time

**Job Overview**

We are seeking a skilled Service Desk Support Technician to join our team at Augustine Consulting. As a full-time employee, you will provide front-line technical support to our clients in the Cincinnati and Dayton areas.

About the Role

You will be responsible for troubleshooting and resolving hardware, software, and connectivity issues using your excellent technical skills and knowledge of Windows PCs, tablets, mobile devices, and networking hardware.

Requirements

  • A solid foundation in the IT industry, such as an AS/BS degree in information technology or two years of relevant experience
  • Ability to communicate effectively via phone and email in a call center environment
  • Strong technical writing and documentation skills
  • Familiarity with basic business applications, including Microsoft 365 and other hosted business solutions
  • Experience using a ticketing system and remote management platform a benefit

Benefits

  • Competitive pay, including bonuses and PTO, health benefits, technical exam reimbursements, and a pleasant, team-oriented work environment
  • Opportunities for professional growth and development in the field of information technology

Estimated Salary: $55,000 - $65,000 per year.



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