IT Support Specialist
3 weeks ago
Job Summary
We are seeking a highly motivated and organized IT professional to join our team as a Service Desk Support Technician in Springdale. As a key member of our front-line support team, you will be responsible for providing prompt, accurate, and friendly technical assistance to our clients.
The ideal candidate will possess excellent communication skills, a strong understanding of technical concepts, and the ability to work independently in a fast-paced environment. If you are a self-starter with a passion for problem-solving and a desire to deliver exceptional customer service, we encourage you to apply.
Key Responsibilities
- Provide technical support via phone, email, and remote desktop sessions to resolve hardware, software, and connectivity issues.
- Analyze and troubleshoot complex technical problems using critical thinking and diagnostic tools.
- Collaborate with internal stakeholders to ensure timely resolution of client issues.
- Document and maintain accurate records of technical interactions and resolutions.
- Participate in on-call rotations and provide after-hours support as needed.
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