IT Support Specialist

3 weeks ago


Cincinnati, Ohio, United States Augustine Consulting Full time

Job Summary

We are seeking a highly motivated and organized IT professional to join our team as a Service Desk Support Technician in Springdale. As a key member of our front-line support team, you will be responsible for providing prompt, accurate, and friendly technical assistance to our clients.

The ideal candidate will possess excellent communication skills, a strong understanding of technical concepts, and the ability to work independently in a fast-paced environment. If you are a self-starter with a passion for problem-solving and a desire to deliver exceptional customer service, we encourage you to apply.

Key Responsibilities

  • Provide technical support via phone, email, and remote desktop sessions to resolve hardware, software, and connectivity issues.
  • Analyze and troubleshoot complex technical problems using critical thinking and diagnostic tools.
  • Collaborate with internal stakeholders to ensure timely resolution of client issues.
  • Document and maintain accurate records of technical interactions and resolutions.
  • Participate in on-call rotations and provide after-hours support as needed.

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