Desktop Support Technician

3 days ago


Cincinnati, Ohio, United States Augustine Consulting Full time
Technical Requirements
Augustine Consulting is seeking a skilled Service Desk Support Technician to join our team in Springdale. This full-time position comes with a competitive salary of $55,000 - $65,000 per year, depending on experience. You will have the opportunity to work with a close-knit staff committed to providing prompt, accurate, and friendly support to our small and medium-sized business clients in Cincinnati and Dayton.

Key Responsibilities
- Provide technical support for clients via phone, email, and ticketing system
- Resolve hardware, software, and connectivity issues through technical diagnosis and troubleshooting
- Communicate solutions with end users and managers
- Use a ticketing system to manage multiple open issues
- Participate in occasional after-hours and weekend support

Requirements
- Solid foundation in the IT industry, such as an AS/BS degree in information technology or two years of relevant experience
- Strong technical writing and documentation skills
- Familiarity with basic business applications, including Microsoft 365
- Ability to diagnose and resolve issues with Windows PCs
- Exposure to managing peripheral devices, IP network functionality, and cybersecurity best practices
- Experience using a ticketing system and remote management platform is a benefit

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