Help Desk Specialist
7 days ago
We are seeking an experienced Help Desk Specialist to join our team at Encore Technologies.
About the RoleThis is a full-time position that requires excellent customer service skills and technical knowledge to resolve issues related to hardware, software, network, access, and general compute. As a Help Desk Analyst, you will be the first point of contact for customers and will be responsible for providing timely and effective support to ensure their needs are met.
Responsibilities- Provide exceptional customer experience by resolving technical issues efficiently and effectively.
- Document all customer interactions in various ITSM tools to maintain accurate records.
- Troubleshoot and diagnose complex technical problems using knowledge bases or support tools.
- Routinely work on projects and tasks assigned by leadership to ensure seamless delivery of services.
To be successful in this role, you will need:
- A minimum of 2 years' experience in a technology-related field or equivalent education.
- Excellent verbal and written communication skills to interact with customers and colleagues.
- A strong understanding of IT systems, including hardware, software, and network infrastructure.
- The ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
This role is based in Norwood, OH, and requires occasional travel to other locations. You will be working in a standard office environment with modern equipment and tools.
Note: The salary range for this position is approximately $55,000 - $65,000 per annum, depending on experience.
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