Warehouse and Customer Support Specialist
3 weeks ago
Job Title: Warehouse and Customer Support Specialist
About NINO TRADING INCNINO TRADING INC is a leading distributor of NOAM AUDIO stereo systems in the USA. As a dynamic and innovative audio company, we strive to provide exceptional audio systems to our valued customers while maintaining a focus on quality, customer satisfaction, and continuous improvement.
About the RoleThis Warehouse and Customer Support Specialist position is designed to provide balanced support in both warehouse operations and customer service. The ideal candidate will enjoy hands-on work in a warehouse setting while also engaging directly with customers to provide product information, resolve issues, and handle inquiries.
Responsibilities- Warehouse Operations:
- Manage the receipt and storage of incoming shipments, verifying contents for accuracy and inspecting for damages.
- Maintain a clean and organized warehouse environment, adhering to all safety guidelines.
- Operate warehouse equipment (such as forklifts and pallet jacks) to handle and transport materials.
- Update inventory records and other necessary information in the warehouse management system.
- Customer Support:
- Provide product information, handle orders, and troubleshoot issues through phone, email, and online chat.
- Process customer orders and returns, coordinating with warehouse staff for timely fulfillment.
- Resolve customer complaints with patience and efficiency, aiming for first-contact resolution whenever possible.
- Maintain detailed records of customer interactions and actions taken within the customer service system.
- High school diploma or equivalent.
- Previous experience in warehouse operations and customer service preferred.
- Ability to operate warehouse machinery (forklifts, pallet jacks, etc.) or willingness to be trained.
- Strong attention to detail and ability to multitask between warehouse duties and customer support tasks.
- Basic computer skills for inventory management and customer service software.
- Excellent communication and interpersonal skills for effective customer interactions.
- $40,000 - $55,000 per year, depending on experience.
- Paid Time Off (PTO) and Holiday Pay.
- Employee discounts on company products.
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