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Retail Operations Client Executive

2 months ago

Rolling Meadows, Illinois, United States Verizon Full time


When you become part of Verizon, you join one of the foremost providers of technology and communication services globally, reshaping how we connect worldwide.

We are a human network that spans the globe, working diligently behind the scenes. We anticipate, lead, and believe that listening is the foundation of learning.

In both challenging times and moments of celebration, we unite—uplifting our communities and striving to create a positive impact that propels the world forward.

If you are driven by purpose and powered by determination, consider a career with us.

Here, you will experience the dedication required to make a difference and the satisfaction that comes from embracing the #NetworkLife.

At our core, we are committed to enhancing lives by bridging the gap between individuals and premium wireless experiences that not only meet but surpass expectations in value and quality.

We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enrich their daily lives, connecting them to what matters most.

By joining our team, you will play a crucial role in this mission, working towards delivering innovative, customer-centric solutions that unlock a world of possibilities.

We are not merely in the technology business; we are in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never imagined.

Building on our commitment to connect individuals with quality experiences that provide the best value in wireless, let’s explore how we strategically position our diverse portfolio to cater to a wide range of needs and preferences.

Our portfolio, consisting of 11 distinct brands, is carefully organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.


Total by Verizon & Verizon Prepaid:

At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores.

Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is rapidly gaining traction, winning over more customers with its compelling offerings.


Straight Talk, TracFone, and Walmart Family Mobile:

Straight Talk, Tracfone, and Walmart Family Mobile are significant players in our brand portfolio, boasting a strong presence in Walmart.

Their extensive reach and established position in the market highlight our commitment to providing accessible, high-quality wireless solutions across diverse retail environments.


Visible:
Visible, as a standalone brand family, caters to digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand exemplifies our adaptability, embracing the digital evolution of customer engagement.

Simple Mobile:
Carving out its niche, Simple Mobile stands out as the premier choice among authorized resellers.

Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.


SafeLink:
SafeLink remains dedicated to serving customers through government subsidies.

With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects individuals with quality experiences that deliver the best value in wireless.

In this role, you will have a defined work location that includes a combination of remote work and assigned office days (in-office days are Tuesday, Wednesday, and Thursday). What you will be doing...As the Sales Operations Client Executive, you will oversee and streamline the operational aspects of retail sales within the national retail distribution organization.

Your primary focus will be on optimizing sales processes, enhancing product placement at the point of sale, improving customer experience, and maximizing efficiency across all national retail channels with an initial emphasis on Walmart.

Working closely with both internal cross-functional teams and external partners, you will develop and implement strategies to drive sales growth, enhance performance, and ensure operational excellence at every stage of the sales cycle.

You will cultivate relationships with retail partners, store operators, and asset protection leadership at retailers to devise strategies that will lead to improvements in program execution.


Responsibilities:

Operations Strategy and Planning:
Develop and execute operational strategies in alignment with overall business objectives and targets.
Establish relationships with retailer district, regional, and HQ level leadership, including Asset Protection contacts and logistics contacts.
Analyze market and retailer trends, customer preferences, and competitive landscape to identify growth opportunities. You will access retailer databases, vendor databases, and utilize internal data warehouse files.
Collaborate with senior management, retail partners, and staffing partners to set sales goals, quotas, and performance metrics.

Sales Operations Management:
Design and implement procedures to streamline operations and enhance efficiency.
Monitor retailer activities, performance metrics, and KPIs to track progress and identify areas for improvement.

Communication and Program Development:
Communicate sales operations initiatives to stakeholders by reviewing existing operating environment challenges and providing forward-looking strategies.

Set clear expectations, objectives, and performance targets for staffing partners. Foster a culture of collaboration, accountability, and continuous improvement with retailer store operators.


Cross-Functional Collaboration:
Collaborate closely with marketing, merchandising, finance, and other departments to align efforts with overall business strategies.
Coordinate with inventory management and supply chain teams to ensure adequate stock levels and timely product availability.
Act as a liaison between sales teams and other departments to address issues, share insights, and drive cross-functional initiatives.

Performance Analysis and Reporting:
Analyze sales data, performance metrics, and market trends to evaluate sales effectiveness and identify areas for improvement.
Prepare regular reports, dashboards, and presentations to communicate sales performance, trends, and actionable insights to senior management.
Utilize data-driven insights to develop recommendations for optimizing sales processes, improving customer satisfaction, and driving revenue growth.
What we are looking for...

You will need to have:
A Bachelor’s degree in Business Administration, Marketing, or a related field, or four or more years of relevant work experience.
Six or more years of relevant work experience.
Experience in retail sales operations, sales management, and/or account management.
Willingness to travel approximately up to 25% or less.

Even better if you have one or more of the following:
An MBA or Master’s Degree or equivalent field/study.

Proven experience in retail sales operations, sales management, or a related field, with a minimum of 5 years in a similar role.

Strong understanding of retail industry dynamics, sales processes, and customer engagement strategies.
Demonstrated ability to develop and execute sales strategies to drive revenue growth and achieve targets.
Analytical mindset with proficiency in analyzing sales data, performance metrics, and market trends to drive decision-making.

Exceptional communication, presentation, and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.

Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
Proven track record of successfully managing complex sales operations and driving results in a fast-paced retail environment.

Where you will be working: In this hybrid role, you will have a defined work location that includes remote work and a minimum of eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours: 40. Equal Employment Opportunity: We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At Verizon, we understand that diversity strengthens us. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you advance in your career and in areas of your life outside of Verizon.

From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we have you covered with our award-winning total rewards package.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.