Director, GBCARE Operations Manager

7 days ago


Rolling Meadows, Illinois, United States GB - Global Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director, GBCARE Operations. This is a key leadership role that will be responsible for the operational management and client delivery of our GBCARE Bill Review product.

Key Responsibilities
  • Manage and enhance the end-to-end Bill Review product from medical provider bill intake to payment and customer service.
  • Oversee and optimize processes, including medical bill indexing, Medical Bill Review, and provider payment.
  • Monitor market trends and identify product enhancement or partnership opportunities to optimize client outcomes.
  • Lead new vendor and service introduction, including developing and implementing new processes and procedures.
  • Serve as project manager for internal managed care change initiatives.
  • Lead selected process optimization efforts in cooperation with internal and external stakeholders.
Requirements
  • Extensive experience in project management, process optimization, and vendor/operational oversight.
  • Strong oral and written communication skills.
  • Ability to support the category lead in transformational planning and the development of business cases.
  • Highly collaborative and comfortable leading cross-functional efforts.
  • Bachelor's degree; 6 years related experience in claim reporting or workers compensation/managed care.
  • Proficiency in computer applications, including risxfacs.com, Outlook, Excel, Word, PowerPoint, and Access.
About Us

Gallagher Bassett is a leading provider of claims management and risk solutions. We are committed to delivering exceptional service and value to our clients and partners. Our team is dedicated to making a positive impact in the lives of our clients and claimants.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every person brings unique perspectives and experiences that enrich our organization and enable us to better serve our clients and communities.



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