Lead Supply Chain Account Manager

2 weeks ago


San Jose, California, United States Vander-Bend Manufacturing, Inc Full time
Job Overview

Position: Senior Customer Supply Chain Account Manager
Type: Full-time / Permanent
Salary: $125K - $160K
Location: Onsite

Company Overview:
Vander-Bend Manufacturing, Inc. is a leading provider of metals-based medical technology solutions, specializing in precision engineering and innovative manufacturing processes. We focus on creating essential components for various medical sectors, including Robotic Assisted Surgery, Orthopedics, Surgical Instruments, and Dental applications. Our collaborative teams are dedicated to meeting the manufacturing demands of top-tier Medical Original Equipment Manufacturers (OEMs) worldwide, driven by our commitment to enhancing patient care and advancing medical technology.

Role Summary:
The Senior Customer Supply Chain Account Manager plays a critical role in overseeing the order fulfillment process from the initial request for quotation (RFQ) to the final delivery, ensuring alignment with customer specifications and our manufacturing capabilities. This position serves as the primary contact for our clients, delivering exceptional service and maintaining a deep understanding of our operational processes to effectively manage project deliverables.

Key Responsibilities:

  • Act as the primary advocate for assigned customers, leading both tactical and strategic initiatives.
  • Oversee project management tasks, collaborating with various departments including planning, engineering, manufacturing, purchasing, shipping, quality assurance, and expediting to ensure timely and quality product delivery.
  • Drive Customer Scorecard Key Performance Indicators (KPIs) and initiatives to enhance customer satisfaction and service quality.
  • Deliver outstanding customer service by promptly addressing internal and external inquiries and resolving complex issues.
  • Manage requests for quotes and initiate order placements efficiently.
  • Handle customer change requests and maintain oversight of open order reports.
  • Investigate and resolve discrepancies related to orders, shipments, materials, and billing.
  • Maintain accurate customer records and databases, utilizing customer portals as necessary.
  • Coordinate sales opportunities with Strategic Account Directors for existing and potential customers.
  • Communicate monthly sales forecasts and targets to the finance team.
  • Manage schedule adjustments to uphold on-time delivery KPIs, collaborating with the Planning department as needed.
  • Adhere to established policies and procedures while making decisions, demonstrating the ability to quickly evaluate and resolve issues that may arise.

Qualifications:

  • Bachelor's degree in Supply Chain Management, Project Management, Business Management, or Communications.
  • Alternatively, a minimum of 10 years of experience in account or program management within a contract manufacturing environment focused on operations and customer service.
  • Strong understanding of manufacturing and operational processes.
  • Proficient analytical skills with advanced knowledge of Excel and Microsoft Office.
  • Exceptional communication skills, both written and verbal.
  • Basic project management capabilities.
  • Demonstrated sense of ownership and urgency, thriving in a dynamic work environment.
  • Excellent presentation and active listening skills.
  • Strong problem-solving abilities.
  • This position requires onsite presence to facilitate regular interaction with all company functions supporting assigned customers.
  • Close visual acuity is necessary for tasks such as data analysis, computer work, and extensive reading.


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