Fitness Center Reception Associate
1 week ago
Position Summary: The Fitness Center Reception Associate plays a crucial role in delivering an exceptional experience for all patrons, ensuring adherence to safety regulations, and maintaining a pristine environment within the Fitness Center at the Jewish Community Center of York, Pennsylvania. This position involves supporting members with their fitness inquiries, nurturing professional relationships, and offering guidance on available programs. The Reception Associate reports directly to the Fitness Director or Fitness Center Coordinator.
Key Responsibilities:
- Welcome members and visitors with a friendly demeanor, assisting them with questions, membership registrations, and related services.
- Respond to phone inquiries and emails in a timely manner, providing accurate information and support.
- Address member concerns, feedback, and complaints with professionalism, escalating issues to the appropriate staff when necessary.
- Ensure the reception area and fitness studios are clean and organized by tidying up equipment, maintaining surfaces, and disposing of waste.
- Monitor the use of fitness equipment and promptly report any maintenance or repair needs to the designated personnel.
- Adhere to safety protocols and emergency procedures, offering assistance during any emergency situations.
Performance Expectations:
- Record work hours accurately using the designated HR system, ensuring compliance with clocking in and out procedures.
- Become familiar with and follow all emergency policies and procedures.
- Stay informed about communications from the Jewish Community Center and attend scheduled meetings.
- Engage with members throughout the facility, building rapport and providing information about fitness programs.
- Maintain cleanliness and organization within the fitness area by managing equipment, cleaning surfaces, and disposing of trash appropriately.
- Assist fitness trainers and group instructors with equipment setup and technology management.
- Develop and maintain knowledge of fitness equipment to effectively educate members.
- Perform additional tasks as assigned by the Fitness Director or Fitness Center Coordinator.
Qualifications:
- Minimum age requirement of 16 years.
- Current CPR/AED certification is required; First Aid certification is preferred.
- Flexible scheduling availability, including weekends and the ability to cover shifts as needed.
- Prior experience in sales is preferred.
- Basic understanding of gym equipment operation.
- Ability to perform physical tasks, including lifting (minimum of 40 lbs), bending, and repetitive movements.
- Comfortable working in an environment with moderate noise levels.
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