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HR Support Specialist

2 months ago

Stamford, Connecticut, United States FirstService Residential Full time

Position Overview:

The HR Support Specialist role at FirstService Residential is designed to deliver comprehensive HR assistance to associates across the South Region, addressing a variety of inquiries in accordance with established protocols.

This position operates under a hybrid work model, balancing remote and in-office responsibilities based on operational requirements.

Key Responsibilities:

  • Serve as the primary point of contact for HR-related inquiries, ensuring clear communication and effective problem-solving.
  • Assist in managing incoming HR requests and concerns, providing timely support.
  • Follow up with associates to ensure their issues are resolved and feedback is provided.
  • Identify and investigate HR-related challenges, offering appropriate solutions.
  • Monitor and direct inquiries to the appropriate channels, escalating unresolved issues as necessary.
  • Adhere to company service standards while responding to all inquiries.
  • Support the operation of the HR Help Desk, acting as a key resource for employee questions.
  • Maintain accurate records and documentation for all inquiries, ensuring proper closure.
  • Uphold strict confidentiality regarding all employee information.

Qualifications:

  • A High School diploma or equivalent, along with two years of relevant experience in Human Resources or a comparable combination of education and experience.
  • Strong administrative skills with a focus on customer service.
  • Exceptional verbal and written communication abilities.
  • Bilingual proficiency is advantageous.
  • Detail-oriented with excellent organizational and multitasking capabilities.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with strong internet research skills.
  • Ability to handle sensitive information with discretion.
  • Capacity to meet deadlines and perform well under pressure.
  • Adaptability to a dynamic work environment.

What We Provide:

As a non-exempt employee, you will have access to a comprehensive benefits package, including various medical plan options, dental and vision coverage. Additionally, you will be entitled to paid time off, holidays, and a 401k plan with company matching.

Note:

This job description is intended to provide a general overview of the role and is not exhaustive. Management reserves the right to modify duties and responsibilities as necessary.

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