Customer Support Solutions Specialist

1 week ago


Plano, Texas, United States Randstad Digital Full time

Contact Center Technology Specialist – Job Overview


Experience: Over 10 years of expertise in the development and implementation of contact center solutions, both On-premise and Cloud-based.


Technical Skills:

  • Configuration and troubleshooting of Genesys software and hardware components.
  • Integration of Genesys with third-party applications and systems.
  • Proficient in Genesys Framework, including IVR development, scripting, routing strategies, and reporting.
  • Hands-on experience with major upgrades of Genesys and NICE platforms.
  • Utilization of Genesys cloud APIs, SDKs, and tools for building integrations and extensions.
  • Familiarity with Genesys products such as PureCloud, PureEngage, and PureConnect.
  • Experience with call recording platforms, including NICE and Genesys IR.
  • Knowledge of Genesys Cloud APIs, SDKs, and development tools.
  • Understanding of Genesys Cloud security features.
  • Proficiency in programming languages such as Java, Python, and JavaScript.
  • Strong knowledge of contact center network topology.
  • Coordination with technology partners, including Avaya and network vendors.
  • Experience in Siebel CRM application integration.
  • Familiarity with Agile methodologies and related processes.
  • Ability to create and write comprehensive design documents.
  • Excellent problem-solving capabilities.

Required Skill Set:

Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes)



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