Customer Support Solutions Specialist
1 week ago
Contact Center Technology Specialist – Job Overview
Experience: Over 10 years of expertise in the development and implementation of contact center solutions, both On-premise and Cloud-based.
Technical Skills:
- Configuration and troubleshooting of Genesys software and hardware components.
- Integration of Genesys with third-party applications and systems.
- Proficient in Genesys Framework, including IVR development, scripting, routing strategies, and reporting.
- Hands-on experience with major upgrades of Genesys and NICE platforms.
- Utilization of Genesys cloud APIs, SDKs, and tools for building integrations and extensions.
- Familiarity with Genesys products such as PureCloud, PureEngage, and PureConnect.
- Experience with call recording platforms, including NICE and Genesys IR.
- Knowledge of Genesys Cloud APIs, SDKs, and development tools.
- Understanding of Genesys Cloud security features.
- Proficiency in programming languages such as Java, Python, and JavaScript.
- Strong knowledge of contact center network topology.
- Coordination with technology partners, including Avaya and network vendors.
- Experience in Siebel CRM application integration.
- Familiarity with Agile methodologies and related processes.
- Ability to create and write comprehensive design documents.
- Excellent problem-solving capabilities.
Required Skill Set:
Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes)
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