Technical Support Specialist II
1 month ago
This is a dynamic opportunity to join our IT Services team as a Technology Support Specialist II. In this role, you will provide technical assistance to students, faculty, and staff, ensuring they have the necessary tools and support to succeed in their academic endeavors.
Key Responsibilities:- Provide front-line technical support to students, faculty, and staff, troubleshooting and resolving technical issues in a timely and effective manner.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our services and support.
- Collaborate with the IT Services team to develop and implement new technologies and solutions that meet the evolving needs of our community.
- Communicate technical information to non-technical stakeholders, ensuring that everyone has the necessary support to succeed.
- Participate in the development and implementation of IT policies and procedures, ensuring that our services are aligned with the college's strategic goals.
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- At least two years of experience in technical support or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and tuition reimbursement.
- A collaborative and inclusive culture, with a strong commitment to diversity and equity.
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