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Healthcare Services Coordinator

2 months ago

Syracuse, New York, United States Planned Parenthood of Central & Western New York Full time

Position Type: Full-time

Overview: The Patient Services Specialist plays a vital role in ensuring that clients receive the highest quality of care and support at Planned Parenthood of Central and Western New York (PPCWNY). Our organization is dedicated to providing comprehensive health services and education that empower individuals and families.

Core Values: At PPCWNY, we embrace diversity and inclusion, recognizing them as fundamental principles that guide our recruitment and staff development. We aim to cultivate leaders who reflect a diverse and global workplace.

Key Responsibilities:

  • Welcome patients and visitors with a warm and professional demeanor.
  • Utilize the NextGen computer system to check patients in and out, ensuring accurate verification of demographic and insurance information.
  • Address patient inquiries and concerns with confidentiality and compassion.
  • Maintain a tidy and organized workspace, adhering to HIPAA regulations to protect patient privacy.
  • Schedule, confirm, and adjust patient appointments efficiently.
  • Verify and update patient demographic and insurance data in the Electronic Practice Management System (EPM) to facilitate timely billing.
  • Ensure necessary consents are obtained and documented in EPM.
  • Conduct eligibility assessments for various programs, including Medicaid for Pregnant Women and the Family Planning Benefit Program.
  • Assist patients in completing insurance forms and gathering required documentation.
  • Process payments and inform clients of any outstanding financial obligations.
  • Provide emergency contraceptives and birth control supplies in accordance with company policies.
  • Review charges for accuracy and completeness, entering visit records into EPM.
  • Adhere to cash handling procedures and manage medical records requests as directed.

Accountability:

  • Deliver exceptional customer service to all patients and visitors.
  • Travel to various sites as needed to ensure continuity of service.
  • Participate in compliance and quality management initiatives.
  • Engage in staff meetings and contribute to training efforts for new employees.
  • Embrace individual and collective responsibility for achieving organizational goals.

Qualifications:

  • Education: High School Diploma or GED preferred.
  • Experience: 1-3 years in healthcare or medical billing preferred; customer service experience is a plus.

Skills and Abilities:

  • Ability to handle sensitive client information with discretion.
  • Strong organizational skills with the capacity to manage multiple tasks.
  • Excellent communication skills, both verbal and written.
  • Proficiency in MS Office applications and ability to navigate multiple computer systems.
  • Flexibility to work varying schedules and travel to different locations as required.
  • Commitment to serving diverse populations and understanding their unique needs.

Physical Requirements: Must possess the mobility to perform essential functions with or without accommodation.

Compensation: The salary for this position ranges from $16.50 to $19.18 per hour, commensurate with experience. PPCWNY offers a comprehensive benefits package, including generous Paid Time Off, medical, dental, and vision options, and a 401(k) plan with matching contributions.

PPCWNY is an equal opportunity employer, committed to workforce diversity and encouraging applications from individuals of diverse backgrounds.