Service Coordinator/Dispatcher

2 weeks ago

Syracuse, New York, United States O'Connell Electric Company Full time
Job Title: Service Coordinator/Dispatcher

At O'Connell Electric Company, we are seeking a highly skilled Service Coordinator/Dispatcher to join our team. This role plays a crucial part in the Service Department, assisting customers and clients through various communication channels to respond to inquiries, concerns, and service requests. The successful candidate will also be responsible for dispatching technicians and managing work orders.

Key Responsibilities:
  • Answer calls for service, emergencies, bid requests, complaints, and general inquiries, and respond accordingly by dispatching service technicians or collecting and forwarding information to appropriate personnel within the department.
  • Schedule service calls as necessary and follow-through with projects to completion.
  • Complete job setups, relay customer and job information to service technicians via work orders using appropriate communication methods, schedule work accordingly, review completed work with technicians at the completion of the job to determine if more work is necessary and take appropriate action.
  • Assist service technicians as needed with advisement of Project Managers.
  • Manage service work orders paperwork to ensure efficient billing and job closeout is completed.
  • Maintain accurate schedules of all service department technicians, responding to needs of Project Managers and Foremen by supplying labor as needed.
  • Effectively manage time/scheduling conflicts with the service department and payroll department.
Requirements:
  • Minimum of an Associate's Degree required or other relevant experience.
  • At least two years of experience in the construction industry.
  • Experience with invoicing and billing setup is preferred - will train the right person.
  • Proficient in Microsoft Office software, especially Excel.
  • Experience with scheduling software helpful or demonstrated ability to learn technology efficiently.
  • Detail-oriented and strong organizational skills.
  • Motivated self-starter with excellent listening/communication skills.
  • Ability to work in a busy environment and promote teamwork and collaboration.
  • Motivation to take initiative and responsibility for tasks given.
Compensation:

The minimum and maximum annual salary that O'Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $58,500 to $64,350 annually.

It is essential to O'Connell Electric that potential candidates for this position understand that compensation depends on numerous factors, including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O'Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits.

Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account.

O'Connell Electric is an equal opportunity employer and prohibits discrimination and harassment of any type. O'Connell Electric affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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