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Sales Manager

2 months ago

Charleston, West Virginia, United States Orangetheory Fitness Full time
About the Role

We are seeking a highly motivated and results-driven Sales Manager to join our team at Orangetheory Fitness. As a Sales Manager, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest.

Key Responsibilities
  • Manage the lead funnel by following up with prospects who have expressed interest in trying Orangetheory, booking their first class, and providing them an exceptional first-time guest experience.
  • Answer member questions in a timely manner and navigate any concerns appropriately.
  • Maintain brand compliance by following all OTF systems and procedures.
  • Welcome members by name and take accurate class attendance.
  • Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
  • Be well-informed on all studio happenings, including current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.
  • Work well independently and take ownership of their individual contribution to the overall success of the studio and team.
  • Assist with keeping the studio clean and organized.
Requirements
  • 4 years of customer service experience preferred.
  • 1-3 years of sales experience.
  • Comfortable working with new technology, smart phones, and computers.
  • Possess a growth mindset and have a passion for helping others.
  • Possess a strong work ethic, operate with integrity, and maintain a professional demeanor.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and manage member questions or concerns.