Rap Team Leader

6 days ago


New York, New York, United States City of New York Full time
Job Summary

The City of New York is seeking a highly skilled and experienced professional to fill the position of Rap Team Leader. This role is a critical part of the Homelessness Prevention Administration (HPA) and requires a strong understanding of social services, housing assistance, and program management.

Key Responsibilities
  • Approve eligibility for tenant or landlord for Rental Assistance Unit Subsidy Programs, as well as approve check requests for brokers and landlord payments for Rental Assistance Subsidy Programs.
  • Troubleshoot issues made by tenants, landlord, lawyer, advocate, legal aid via a review conference to achieve resolutions. Address requests for information and services from Rental Assistance Program landlords, tenants, and community advocates via mail, e-mail, phone call or in person.
  • Ensure that Rental Assistance Unit Subsidy Program payments to landlords and brokers are executed timely and ensure the annual renewal of Rental Assistance Program subsidies. Approve modification made by the tenants for their CityFHEPS Rental Assistance Supplement Amount.
  • Review and approve the data entries of tenant information for federal funds into federal databases; utilize other databases such as Housing Assistance Payment Systems (HAPS), Rental Assistance Program (RAP), HRA One Viewer, WMS,, IQ System and SAVE.
  • Recommend new subsidy certificates for tenants who wish to submit a transfer request via email for reasons such as issues with landlord, inhabitable apartments, etc.
  • Address requests for information and services from Rental Assistance Program landlords, tenants, and community advocates.
  • Supervise JOS workers who interview applicants and assess eligibility for immediate rent / public assistance; work with applicants to remove barriers to housing. Prepare daily and weekly statistical reports on work performed as well as monthly audits. Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
  • Supervise staff that correspond with homebound / homeless clients; supervise a team of JOS who provide quick service for those clients; take appropriate action on reported issues.
  • Provide information, documentation and maintain contact with other teams to ensure awareness of all activity that affects the case management plan.
  • Supervise staff who interview and determine housing needs of tenants at risk of homelessness or currently homeless reporting to RAP. Assist in the development of anti-eviction/housing plan of intervention for referred participants.
Requirements
  • A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services; or employment planning or counseling services which involve job development, skills assessment, and employment placement or other economic opportunity programming.
  • A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist; or
  • A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one above; or
  • College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have 18 months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist or performing social/human services work as described in one above.
Additional Information

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.


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