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Healthcare Customer Service Specialist
2 months ago
Position Overview:
As a vital member of our team, you will be responsible for managing the front desk operations in a healthcare setting. This full-time role operates Monday through Friday, ensuring a seamless experience for our patients and visitors.
Key Benefits:
We offer a comprehensive benefits package that includes:
- Tuition reimbursement up to $2,000 for ongoing education
- Health, Dental, and Vision coverage available from day one
- Annual contribution of $100 per month towards eligible dependent care FSA
- Paid parental leave for new parents
- 401K plan with employer matching
- Paid time off for volunteering activities
- Competitive salary structure
- Opportunities for career advancement
Role Responsibilities:
Your primary duties will include:
- Welcoming, guiding, and scheduling patients and visitors
- Performing various administrative tasks to support physicians and clinic personnel
- Retrieving and managing insurance and patient data, ensuring all necessary forms are completed
- Inputting new and existing patient information into our systems
- Handling incoming calls, scheduling appointments, and relaying messages for staff
- Monitoring and adjusting physician schedules as needed
- Conducting patient care activities related to data entry and account management
- Establishing payment plans and managing collections
- Addressing inquiries regarding insurance claims, disability benefits, home health services, medical equipment, surgical procedures, medical records, and patient referrals
In your interactions with patients, families, visitors, and colleagues, a compassionate, friendly, and professional demeanor is essential. You will also be expected to perform additional related tasks as assigned.
Qualifications:
To be considered for the Patient Service Representative role, candidates should possess:
- Education: High school diploma or equivalent
- Preferred Experience: At least one year of relevant experience in a medical office setting
- Completion of Clinic Core Front Desk Training is required for new hires
For those advancing to the role of Advanced Patient Service Representative, the following qualifications apply:
- Education: High school diploma or equivalent
- Current Patient Service Representatives must complete both Patient Service Representative and Advanced competencies prior to promotion
What Makes You a Good Fit for Mercy?
At Mercy, we believe that compassion and professionalism are fundamental to our mission. A positive attitude and a strong sense of advocacy align perfectly with our vision. We value collaboration and are committed to going the extra mile to provide exceptional care.
